Program Assistant III

Covenant Health Canada; Banff; On-site; CAD 35,000 - 43,000; Part time

Job summary

Covenant Health invites applications for the Program Assistant III position at Banff Mineral Springs Hospital. The role includes patient registration, switchboard duties, HIM chart preparation, and release of information within a collaborative team.

Responsibilities emphasize confidentiality, adherence to policies, and support for downtime periods, with a casual/relief schedule and varied shifts (days/evenings/nights/weekends) at the Banff site.

Qualifications

• High School diploma or recognized equivalent required.
• One-year related post-secondary certificate.
• Typing speed: 40–45 WPM.
• Medical Terminology Certification.

Responsibilities

• Register patients and verify demographic and insurance information.
• Operate switchboard, greet clients, and direct calls.
• Prepare, scan and manage HIM charts; handle release of information.
• Maintain confidentiality and support downtime procedures; assist with other duties as assigned.

Skills

Typing 40-45 WPM

Education

High School diploma or recognized equivalent

One-year related post-secondary certificate

Medical Terminology Certification

Health Care Administration education preferred

Job description

Under the supervision of the Rural Supervisor of Health Information Management, the Program Assistant III role includes Patient Registration: Use of healthcare information systems. Collecting/verifying demographic and insurance info. Applying ID wristbands. Creating lifetime identifiers for non-Alberta residents. Supporting clerical registration tasks. Reception & Switchboard Duties: Operating switchboard, directing calls, taking messages. Opening/closing the office. Greeting clients and families. Wayfinding assistance. Managing code phones/alerts. Health Information Management (HIM) Duties: Prepping and scanning charts. Managing work queues. Release of Information. Professional Expectations: Maintain a positive public image. Ensure confidentiality per organizational and legislative guidelines. Exercise good judgment, initiative, and independence. Support scheduled downtimes. Perform other related duties as assigned.

Description:

The Program Assistant III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Program Assistant III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the AUPE General Support Services Collective Agreement.

• Union: COV AUPE GSS
• Unit and Program: BH HIM Registration
• Primary Location: Banff Mineral Springs Hospital
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Program Assistant III
• Union: COV AUPE GSS
• Unit and Program: BH HIM Registration
• Primary Location: Banff Mineral Springs Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

High School diploma or recognized equivalent required.

Additional Required Qualifications:

One-year related post-secondary certificate. Typing speed: 40–45 WPM. Medical Terminology Certification.

Preferred Qualifications:

Health Care Administration education preferred.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening: As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.

Be the Difference

Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.

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