Administrative Support III

Alberta Health Services; Edmonton; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Temp F/T Benefits

AUPE GSS union

Job summary

Alberta Health Services is seeking an Administrative Support III for the Stollery Children’s Hospital Ambulatory clinics in Edmonton. The role schedules clinical appointments and coordinates referrals and tests, communicating directly with families as the first point of contact.

The position requires Medical Terminology, an Office Assistant certificate, two years of Medical Office Assistant and Connect Care experience, and advanced Microsoft Office skills.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate/course required.
• Completion of post-secondary education in Medical Office Assistant Training Certificate.
• A minimum of two years of recent Medical Office Assistant experience.
• A minimum of two years of recent Connect Care experience working in the Medical Office Assistant role.
• Highly proficient in Microsoft Office Suite with advanced skills and demonstrated experience in Word, Excel, and Outlook.
• Proof of successful formal training and/or advanced proficiency in Microsoft Office Suite.
• Demonstrated proficiency in the use of personal computers and various network and software applications (i.e.: Outlook Web Access calendar & email, Microsoft Word, Excel, Power Point, and Medline searches).
• Consistent attention to detail.
• Excellent written and verbal communication skills; strong problem-solving skills.

Responsibilities

• Coordinate clinical scheduling and referrals for physicians in the Pediatrics program.
• Serve as the first point of contact for families to coordinate scheduling needs.
• Maintain patient privacy and confidentiality at all times.
• Prepare, track, and manage documentation and tests as part of the scheduling process.
• Adapt to changing priorities and workload demands with minimal supervision.

Skills

Attention to detail

Effective communication

Adaptability

Problem-solving

Education

Grade 12 or equivalent

Medical Office Assistant Training Certificate

Post-secondary education in Medical Office Assistant

Tools

Connect Care

Microsoft Office Suite

Medline searches

Job description

Your Opportunity:

The Pediatric Clinical Services Scheduler position performs a wide range of clinical and clerical activities that contribute to the Stollery Children's Hospital Ambulatory clinical scheduling operations. The highest level of reliable services will be provided by this position while keeping patient privacy and security confidential at all times. As part of the Pediatric Clinical Services Team, the position is responsible for clinical appointment scheduling as well as coordination of incoming referrals and clinical tests for physicians participating in the Pediatrics program. Demands of this position are extensive due to the volume of work and the variety of tasks performed. The Pediatric Clinical Services Scheduler, as the first point of contact for patients' families, communicates directly with families to coordinate their clinical scheduling needs. The position follows and consistently applies comprehensive written procedures, hence needs to adapt quickly to changing priorities to meet the demands posed by ongoing operational changes within The Stollery Children's Hospital Ambulatory clinics. The position is a frontline AUPE – GSS union position and reports to the Team Lead of Pediatric Clinical Services within the Pediatric Clinical Services.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Pediatric Clinical Services

Primary Location: U of A Hospital

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 08-SEP-2026

Temporary Employee Class: Temp F/T Benefits

Date Available: 30-SEP-2026

Temporary End Date: 30-SEP-2027

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days

Days Off: Saturday/Sunday

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology certificate/course required. Completion of post-secondary education in Medical Office Assistant Training Certificate. A minimum of two years of recent Medical Office Assistant experience. A minimum of two years of recent Connect Care experience working in the Medical Office Assistant role. Highly proficient in Microsoft Office Suite with advanced skills and demonstrated experience in Word, Excel, and Outlook. Proof of successful formal training and/or advanced proficiency in Microsoft Office Suite. Demonstrated proficiency in the use of personal computers and various network and software applications (i.e.: Outlook Web Access (calendar & email), Microsoft -Word, Excel, Power Point, and Medline searches). Consistent attention to detail. Excellent written and verbal communication skills are required along with strong problem-solving skills with exceptional attention to detail and accuracy. Ability to work under pressure, adapt to changing priorities and workload demands with minimal supervision. Demonstrate professionalism, tact and discretion when dealing with highly sensitive and confidential issues. Awareness of public and corporate image, directives and goals. Must be flexible to accommodate changing workload demands.

Preferred Qualifications:

As Required.