Administrative Support III

Alberta Health Services; Red Deer; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support III for the Switchboard in Red Deer to handle high-volume calls and support emergency activations. You will manage paging, transfer calls, and assist with on-call scheduling while maintaining privacy compliance.

The role requires a high school diploma, medical terminology knowledge, 40 wpm typing, and strong English communication skills. Casual/relief position with day-to-night shifts is offered.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate required (testing completed prior to interview).
• Minimum typing speed of 40 wpm (testing completed prior to interview).
• Intermediate computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required.

Responsibilities

• Answer all incoming calls and transfer to appropriate person or department.
• Utilize paging systems to disseminate emergent information.
• Monitor fire panels and respond to audible alarms.
• Answer emergency lines and announce Emergency Response Code activations.
• Support updates to on-call schedules using multiple applications.
• Adhere to privacy legislation and provincial policies.
• Promote exemplary customer service in all interactions.

Skills

Typing 40 wpm

English language

Communication

Ability to work in high-pressure env.

Education

High School Diploma

Medical Terminology certificate

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Your Opportunity:

Working under the general supervision and guidance of the Supervisor, this position is responsible for providing telecommunication services within the facility and supporting emergency activations.

• Answer all incoming calls in alignment with Cares Values.


• Accurately transfer calls to appropriate person or department.


• Utilize the overhead paging and alphanumerical messaging systems to disseminate emergent information.


• Monitor fire panels and respond to audible alarms.


• Answer emergency lines and announce Emergency Response Code activations as identified and in accordance with Provincial Regulations.


• Support updates to on-call schedules utilizing multiple applications like ROCA and MS Office Suite for both clinical and administrative services.


• Adhere to all applicable privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and perform all duties in accordance with Provincial policies, procedures, legislation, and regulations.


• Consistently follow Health Shared Services Information Privacy and Information Security policies.


• Demonstrate excellent communication skills, promoting and adhering to exemplary customer service practices in all interactions.


• Utilize strong critical thinking skills and adapt to changing priorities in a high-volume work environment.


• Perform other related duties as assigned.

CARES Values– our values guide what we do as individuals and professionals every day.

• COMPASSION: We show kindness and empathy for all in our care, and for each other.


• ACCOUNTABILITY: We are honest, principled, and transparent.


• RESPECT: We treat others with respect and dignity.


• EXCELLENCE: We strive to give our best and be our best.


• SAFETY: We place safety and quality improvement at the center of all our decisions.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Switchboard

Primary Location: Red Deer Regional Hospital

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 11-SEP-2026

Employee Class: Casual/Relief

Date Available: 21-SEP-2026

Hours per Shift: 5.5, 7.75

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days, Evenings, Nights, Weekends, On Call

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Required Qualifications:

• Completion of Grade 12 or equivalent.

Additional Required Qualifications:

• High School Diploma or recognized equivalent required.


• Medical Terminology - certificate required (testing completed prior to interview).


• Minimum typing speed of 40 wpm required (testing completed prior to interview).


• Intermediate computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required.


• Minimum six (6) months of recent experience in a switchboard, busy multiline telephone, call centre or equivalent required.


• Demonstrated proficiency in the English language, both written and oral required.


• Excellent communication skills, including the ability to manage difficult and/or traumatic situations effectively.


• Ability to function in a dynamic, high-pressure environment, and adapt to changing priorities and meet deadlines.


• Ability to work independently or alone with minimal supervision in isolated environments.


• Able to work all shifts as operationally required.


• Physical Requirements Frequent bending, reaching, and twisting above and below workstations.


• Bimanual dexterity required.


• Occasional lifting/pulling of 10–15 lbs.


• Prolonged exposure to computer screens.


• Must be able to use stairs (no elevator or ramp access to the department).


• Ability to walk long distances within the facility, including to alternate or emergency locations.


• This position is sedentary in nature and requires the ability to sit for extended periods of time.


• Ability to perform duties with accuracy in a loud environment.

Preferred Qualifications:

• Recent experience in a hospital environment is preferred.


• Recent customer service experience preferred.


• MOA/Unit Clerk certification is preferred.