Administrative Support III

Alberta Health Services; Pincher Creek; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support III at Pincher Creek Health Centre. You will perform interview and registration duties for patients and manage reception, switchboard, and code phone operations.

Responsibilities include admissions processing, patient verification, and basic hospital billing and deposits. Required: Grade 12, proficient Microsoft Office, medical terminology, and strong communication.

Qualifications

• Completion of Grade 12 or equivalent.
• Knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology required; proficiency test will be administered.
• Keyboarding skills required; proficiency test will be administered.
• Knowledge of legislation regarding access, privacy and disclosure of patient information.
• Able to work independently and in a team environment with excellent communication skills.
• Attention to detail and professional demeanor under pressure.
• Must be able to work all shifts based on operational needs.

Responsibilities

• Process admission and registration of inpatients and outpatients.
• Verify and validate patient identification and orientation to staff and students.
• Provide reception, switchboard, wayfinding, and code phone duties as required.
• Handle hospital billing and daily financial reconciliations.
• Manage deposits, patient safekeeping, and related trust accounts where applicable.

Skills

Microsoft Office

Medical Terminology

Keyboarding

Communication

Education

Grade 12

Tools

Connect Care

Netcare

Person Directory

Job description

Reporting to the Supervisor, Registration Switchboard and Patient Information (RSPI) South West Zone, the Administrative Support III performs a variety of administrative duties related to interviewing patients/public and providing accurate and timely registration services for the hospital. Main duties include processing admission and registration of inpatients and outpatients, verify and validating patient identification and orientation to staff and students. Responsibilities will also include reception services, operating the switchboard, directing calls, wayfinding, monitoring code phones as required in the site, financial functions for hospital billing, and supplies, daily reconciliations, deposits, patient safekeeping, & where applicable assisting residents with trust accounts.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration, Switchboard & Patient Information
• Primary Location: Pincher Creek Health Centre
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 10-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 24-AUG-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weeeknds
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration, Switchboard & Patient Information
• Primary Location: Pincher Creek Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 10-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 24-AUG-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weeeknds
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Knowledge and operation of Microsoft Outlook, Word and Excel. Medical Terminology required; proficiency test will be administered. Keyboarding skills required; proficiency test will be administered. Knowledge of legislation regarding access, privacy and disclosure of patient information required. Confident to work independently and in a team environment with excellent communication skills. Skilled at paying close attention to detail. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful at all times. Able to prioritize work and cope with frequent interruptions. Must be able to work all shifts based on operational needs. Only those who meet the requirements and qualifications outlined in the job posting will be contacted.

Preferred Qualifications:

Completion of MOA course or equivalent, previous experience working in a Medical Office setting, switchboard experience, Connect Care, Netcare and Person Directory.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.