Administrative Support IV

Alberta Health Services; Calgary; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services seeks an Administrative Support IV for the HIM Access and Disclosure unit. You will manage daily scheduling, coverage, and payroll data for a multi-site provincial service, reporting to the Supervisor.

This role requires attention to detail, effective prioritization, and the ability to work with minimal supervision in a collaborative environment. Requirements include some post-secondary education, 1 year of customer service experience with scheduling/payroll, and

Qualifications

• Some post-secondary education and relevant office exposure.
• 1 year of recent experience in customer service with scheduling/payroll in a complex setting.
• Understanding of applicable collective agreements and Health Shared Services policies.
• Strong written and spoken English skills required.

Responsibilities

• Manage day-to-day scheduling operations for HIM provincial services.
• Coordinate coverage for planned and unplanned staff absences and maintain rotations.
• Ensure accurate payroll data entry in line with policies and pay rules.
• Support a busy, cross-functional Access and Disclosure team with clear communication.

Skills

Scheduling

Payroll

Customer service

English communication

Education

Some post-secondary education

Tools

Outlook

Teams

Word

Excel

Job description

Your Opportunity:

The Health Information Management (HIM) Provincial Services Scheduler plays a key role within the HIM department, responsible for the day-to-day scheduling operations of HIM Provincial Services. Reporting to the Supervisor, HIM-Provincial Services Access and Disclosure, the Scheduler maintains accurate staff schedules, ensuring appropriate coverage, coordinates coverage for planned and unplanned absences, maintains staff rotations, and ensures accurate capture of pay data in accordance with established policies, procedures, and collective agreement provisions. The incumbent works independently and requires extensive knowledge of the organization, applicable collective agreements, and a thorough understanding of HIM Provincial Service operations. This position requires strong attention to detail, excellent organizational skills, and the ability to manage competing priorities while meeting deadlines. You work independently with minimal supervision and thrive in a collaborative, interdisciplinary environment. Clear, respectful communication and commitment to high-quality customer service contribute to the overall success of the Access and Disclosure team. In a refocused healthcare system, AHS plays an integral role in delivering high-quality acute care services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories. We are a nation-leading hospital-based service provider operating 106 facilities across the province, and we are dedicated to excellence in patient care. Showcase your leadership skills at AHS, where we strive to foster an environment where patients, clients, and staff feel safe, healthy, valued, and supported. The successful candidate can work out of Calgary Foothills Medical Center or Edmonton Seventh Street Plaza.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: HIM- Access and Disclosure
• Primary Location: Foothills Medical Centre
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 11-SEP-2026
• Employee Class: Regular Full Time
• Date Available: 21-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

1 year of recent experience in a customer service environment, including scheduling and payroll within a complex organization. Demonstrated experience resolving complex scheduling and payroll issues. 1-3 years of experience working in a medical office or general office setting required. Strong English language skills in reading, writing, and comprehension, with effective oral and written communication abilities required. Fundamental understanding of applicable collective agreements and Health Shared Services (HSS) policies and procedures related to scheduling and payroll.

Preferred Qualifications:

Demonstrated experience resolving complex scheduling and payroll issues. Proficiency with Microsoft Office applications (Outlook, Teams, Word, Excel). Excellent written and verbal communication skills in English, including active listening and interpretation skills.