Administrative Assistant - Intermediate (Onsite) JP870

Pathlion; Edmonton; On-site; CAD 38,000 - 48,000; Full time

Job summary

Pathlion in Edmonton is seeking an Administrative Assistant - Intermediate (Onsite) JP870 to support managers and staff with a range of clerical tasks, data entry, file management and correspondence. This role requires professionalism, strong organization, and the ability to handle multiple inquiries from educators, operators, parents and the public.

You will assist with credential assessment processes, review documentation, verify qualification details, and maintain client records in CCIS and

Qualifications

• Experience handling phone and email inquiries from diverse stakeholders.
• Familiarity with credential assessment processes.
• Ability to maintain accurate client data in information systems.

Responsibilities

• Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
• Provide accurate, timely responses; assess urgency, manage high call volumes, and de escalation difficult situations.
• Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
• Assessing Canadian and international educational credentials against standards.
• Reviewing programs of study and make certification decisions or recommendations.
• Managing first level certification appeals; confirm, revise, or escape decisions as required.
• Review and process staff qualification exemptions within assigned authority.
• Accurately enter, maintain, and review client data in CCIS and ECDS.
• Open, update, and manage client files; verify documents for completeness and accuracy.
• Monitor system data quality and identify issues requiring referral or follow up.
• Provide administrative support including file management, scanning, data entry, correspondence, and document processing.
• Assist clients and staff with forms, online applications, and document submission.
• Support training and development of new assessors and administrative staff; assist with reassessments.
• Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.
• Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.
• Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials.

Skills

Communication skills

Customer service

Data entry

Office software

Job description

Job Openings Administrative Assistant - Intermediate (Onsite) JP870

About the job Administrative Assistant - Intermediate (Onsite) JP870

Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing various administrative activities.

Client Service & Communication

• Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
• Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, and de escalation difficult situations.
• Explain certification requirements, policies, procedures, assessment processes, and upgrading options.

Processing Credential Assessment & Certification by:

• Assessing Canadian and international educational credentials against Alberta Child Care Staff Certification standards.
• Reviewing programs of study and make certification decisions or recommendations in alignment with legislation and policy.
• Managing first level certification appeals; confirm, revise, or escape decisions as required.
• Review and process staff qualification exemptions within assigned authority.

Managing Information Systems & Records

• Accurately enter, maintain, and review client data in CCIS and ECDS.
• Open, update, and manage client files; verify documents for completeness and accuracy.
• Monitor system data quality and identify issues requiring referral or follow up.

Administrative & Team Support expectations

• Provide administrative support including file management, scanning, data entry, correspondence, and document processing.
• Assist clients and staff with forms, online applications, and document submission.
• Support training and development of new assessors and administrative staff; assist with reassessments.

Stakeholder & Program Support expectations

• Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.
• Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.
• Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials.