Processing Center Advisor (Hybrid0 JP985

Pathlion; Edmonton; On-site; CAD 60,000 - 72,000; Full time

Job summary

Pathlion in Edmonton, Alberta, is seeking detail-oriented Child Care Assessors/Representatives to support families, childcare providers, and stakeholders through the Child Care Subsidy Program and related services.

You will review applications, determine eligibility, respond to inquiries, and help clients navigate online systems, while upholding privacy and accuracy.

This role emphasizes empathy, strong communication, and the ability to manage competing tasks in a fast-paced environment.

Qualifications

• Experience in customer service, program administration, benefits administration, case management, or a related field.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret and apply legislation, policies, procedures, and program guidelines.
• Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
• Ability to manage competing priorities in a high-volume, fast-paced environment.
• Strong verbal and written communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.

Responsibilities

• Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
• Determine client eligibility by reviewing financial and supporting documentation.
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
• Provide guidance on program requirements and assist clients in navigating online services and processes.
• Investigate and resolve application, payment, eligibility, and system-related issues.
• Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
• Collaborate with internal and external partners to support effective program delivery.
• Contribute to continuous improvement initiatives, testing, training, and operational projects.

Skills

Customer service

Analytical skills

Problem-solving

Organizational skills

Verbal communication

Written communication

Confidentiality

Job description

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

Key Responsibilities

• Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
• Determine client eligibility by reviewing financial and supporting documentation.
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
• Provide guidance on program requirements and assist clients in navigating online services and processes.
• Investigate and resolve application, payment, eligibility, and system-related issues.
• Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
• Collaborate with internal and external partners to support effective program delivery.
• Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

• Experience in customer service, program administration, benefits administration, case management, or a related field.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret and apply legislation, policies, procedures, and program guidelines.
• Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
• Ability to manage competing priorities in a high-volume, fast-paced environment.
• Strong verbal and written communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.
• Ability to build positive relationships and provide empathetic, client-focused service.

Assets

• Experience with government programs, eligibility assessment, or social benefits administration.
• Experience supporting clients through complex or sensitive situations.
• Experience using multiple systems and databases simultaneously while delivering customer service.