Institute Liaison

Government of Alberta; Edmonton; On-site; CAD 91,000 - 113,000; Full time

Job summary

The Government of Alberta's Advanced Education ministry seeks an Institute Liaison in Edmonton. You will coordinate examinations for apprentices, trade qualifiers, and students, manage scheduling, room setups, invigilators, and materials, and uphold exam security across locations.

Reporting to the Regional Office Manager, you will partner with training providers, campus staff, and employers to ensure consistent delivery.

Qualifications

• Strong organizational and coordination skills for exam scheduling and logistics.
• Ability to maintain examination security and handle confidential materials.
• Excellent client service and clear communication for apprentices and staff.
• Ability to assess issues and apply sound judgment with conflict mitigation.

Responsibilities

• Coordinate examinations at regional offices, campuses and off-site locations.
• Schedule registrations, confirm room setups, arrange invigilators and materials.
• Maintain security and integrity of examination materials and processes.
• Invigilate examinations and supervise on-site as needed.
• Train staff and field officers in examination supervision.
• Arrange supplemental examinations and accommodations for candidates.
• Establish and maintain relationships with training providers and stakeholders.
• Guide apprentices and journeypersons on procedures and options.
• Deliver competency-based examinations and communicate results.

Skills

Organizational skills

Scheduling

Coordination

Communication

Conflict resolution

Stakeholder liaison

Client service

Education

Journeyperson certification

Alberta Occupational Certificate

Related degree

Diploma

Tools

Information systems

Databases

Job description

Job Information

Job Title:Institute Liaison
Job Requisition ID:87196
Ministry:Advanced Education
Location:Edmonton
Full or Part-Time:Full Time
Hours of Work:36.25hours per week
Permanent/Temporary/Wage: : Permanent
Scope:Open Competition
Closing Date:September 16, 2026
Classification: Standards Safety and Compliance 5
Salary: $3,477.50 to $4,334.98 bi-weekly ($90,762-$113,14 2/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Apprenticeship and Industry Training Division works with industry, employers, training providers, and other partners to support Alberta’s apprenticeship and certification system. The Institute Liaison unit plays an important role in maintaining effective relationships with post-secondary institutions and training providers, supporting program delivery, resolving operational issues, and helping ensure apprentices have access to high-quality technical training opportunities across the province.

For more information about the Ministry of Advanced Education, please visit https://www.alberta.ca/advanced-education.

Reporting to the Regional Office Manager, this position coordinates the administration, security, scheduling, invigilation, and delivery of examinations for apprentices, trade qualifiers, and students in pre-employment, certificate, diploma, and competency-based training programs. The Examination/Liaison Officer serves as a key point of contact for examination-related matters, supports training providers and internal staff, and helps ensure examinations are delivered consistently, securely, and efficiently across regional office and campus locations.

• Examination Coordination: Coordinate examinations at regional office, campus, recognized training, and off-site locations for apprentices, trade qualifiers, and eligible program students.
• Scheduling and Logistics: Analyze registration information, schedule appropriate examinations, confirm room configuration and seating plans, arrange invigilators, and coordinate exam transportation and materials.
• Exam Security and Integrity: Maintain examination inventory, safeguard examination materials, investigate security concerns, and ensure consistent procedures are followed at all examination locations.
• Invigilation and On-Site Supervision: Invigilate examinations, act as an on-site supervisor when required, explain procedures to candidates, resolve on-site issues, and ensure examinations are administered fairly and consistently.
• Training and Support for Invigilators: Train field officers and staff in examination supervisory responsibilities and provide guidance to promote consistent practices across examination dates and locations.
• Supplemental Examination Administration: Verify eligibility, schedule supplemental examinations, ensure required materials are available, and arrange or provide invigilation for eligible apprentices and journeypersons.
• Accommodation Support: Review accommodation documentation, determine appropriate support, and arrange required accommodations for candidates with special requirements.
• Institute and Stakeholder Liaison: Establish and maintain effective relationships with training providers, campus staff, program areas, apprentices, journeypersons, employers, and other stakeholders to support examination delivery and apprenticeship program implementation.
• Client Guidance and Issue Resolution: Respond to examination-related inquiries, provide guidance on procedures and options, counsel apprentices and journeypersons where appropriate, and use conflict mitigation strategies to address concerns.
• Competency-Based Examination Delivery: Schedule, invigilate, mark, and communicate results for competency-based practical examinations, including advising unsuccessful candidates on available options.
• Program Feedback and Continuous Improvement: Provide feedback to program development and divisional staff on examination impacts, emerging issues, question concerns, process improvements, and risks affecting consistent provincial examination administration.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The following APS competencies are important for success in this role:

• Agility: Adapts to changing examination schedules, campus requirements, accommodation needs, security concerns, and emerging operational issues while remaining calm, responsive, and solutions-focused.
• Build Collaborative Environments: Works collaboratively with training providers, campus staff, field officers, apprentices, journeypersons, employers, and internal program areas to support consistent and effective examination delivery.
• Systems Thinking: Understands how examination administration, technical training delivery, program standards, client outcomes, and provincial consistency are connected across Alberta’s apprenticeship and industry training system.
• Drive for Results: Takes ownership of examination coordination, security, invigilation, supplemental exams, competency-based assessments, and issue resolution to ensure eligible candidates can complete examinations accurately, securely, and on time.

Qualifications

Depending on the discipline:

• Journeyperson level certification and 5 years related experience at the Journeyperson level; or
• Two Journeyperson level certifications and 3 years related experience at the Journeyperson level; or
• Alberta Occupational Certificate and 8 years related experience; or related diploma and 5 years related experience; or
• Related degree and 3 years related experience.

Required Skills

• Strong organizational and coordination skills to schedule examinations, confirm logistics, coordinate materials, arrange invigilators, and support timely examination delivery.
• Ability to maintain examination security, follow established procedures, manage confidential materials, and respond appropriately to security concerns or irregularities.
• Strong client service and communication skills to respond to inquiries, explain examination procedures, provide clear information, and support apprentices, journeypersons, students, and members of the public.
• Ability to assess issues, apply sound judgment, and use conflict mitigation strategies when resolving examination-related concerns, complaints, accommodation matters, or urgent operational problems.
• Experience working with post-secondary institutions, campus representatives, registrars’ offices, instructors, facilities teams, security staff, or other external service partners.
• Ability to interpret and apply legislation, regulations, policies, program requirements, and examination procedures consistently in a high-volume operational environment.
• Ability to work collaboratively with internal staff, field consultants, training providers, and campus contacts to support consistent examination administration across locations.

Assets

• Experience administering, coordinating, invigilating, or supporting examinations in an educational, regulatory, certification, apprenticeship, trades, or testing environment.
• Knowledge of Alberta’s apprenticeship and industry training system, including apprentices, journeypersons, trade qualifiers, technical training providers, and competency-based assessment processes.
• Experience using information systems or databases to review registrations, verify eligibility, track examination information, maintain records, or support scheduling and reporting.
• Experience supporting special accommodations, accessibility requirements, practical assessments, or candidate support services in a training, education, examination, or certification setting.

This is a permanent, full-time position working 36.25 hours per week, Monday to Friday.

Final candidates may be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance.