Processing Center Advisor/Assessor (Edmonton)

Tri-global Solutions Group Inc.; Edmonton; Hybrid; CAD 49,000 - 81,000; Full time

Job summary

Tri-global Solutions Group Inc. is hiring eight Processing Center Advisors (Assessor/Representative) to support the Ministry of Education and Childcare in Edmonton. The role is hybrid with work locations in Edmonton and Calgary, Alberta, and a contract term of 7 months with potential extension.

Typical hours align with 08:15–16:30, Monday to Friday, within Alberta time. Responsibilities include reviewing applications, determining client eligibility, answering inquiries, guiding clients through

Qualifications

• Experience in customer service, program

Responsibilities

• Review, assess, and process applications, renewals, and amendments according to policies.
• Determine client eligibility by reviewing documents.
• Respond to inquiries from parents, guardians, childcare providers, and stakeholders.
• Provide guidance on program requirements and online services.
• Investigate and resolve application, payment, eligibility, and system issues.
• Maintain accurate records and ensure privacy and security compliance.
• Collaborate with internal and external partners to support delivery.
• Contribute to continuous improvement initiatives, testing and training.

Skills

Customer service

Program knowledge

Documentation

Communication

Job description

PROCESSING CENTER ADVISOR (Assessor/Representative) – Edmonton

Requisition #: R26-3560 (GOAPRDJP00000985) – Edmonton

Location: Edmonton, Alberta (Hybrid – *See Work Model below)

Engagement Type: Contract

Number of Resources required: 8

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 7 months (2026-09-01 to 2027-03-31) with 18-month extension available (up to 25-month contract)

Hours per day: 7.25

Security Screening: Level 2 Enhanced Security Screening (This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required.)

Tri-global Solutions Group Inc. is seeking eight (8) Processing Center Advisor (Assessor/Representative) to join our talented Service Delivery team at the Ministry of Education and Childcare (Government of Alberta).

WORK MODEL:

The successful contractor(s) will work a hybrid work model. Days in the office could be a maximum of 5 days a week. Available to candidates in Edmonton or Calgary, Alberta. Candidates must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. The three work locations include: Forestry Building at 9920 – 108 Street NW, Edmonton, AB; J.G. O’Donoghue (JGO) Building at 7000 113 Street NW, Edmonton, AB; and 1240 Kensington Road NW, Calgary, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 – 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

PROJECT OVERVIEW / DESCRIPTION OF SERVICES

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

Key Responsibilities

• – Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
• – Determine client eligibility by reviewing financial and supporting documentation.
• – Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
• – Provide guidance on program requirements and assist clients in navigating online services and processes.
• – Investigate and resolve application, payment, eligibility, and system-related issues.
• – Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
• – Collaborate with internal and external partners to support effective program delivery.
• – Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

• – Experience in customer service, program