Processing Center Advisor/Assessor (Calgary)

Tri-global Solutions Group Inc.; Calgary; Hybrid; CAD 44,000 - 63,000; Part time

Benefits offered by this job

Hybrid work model

Office proximity Calgary/Edmonton

Job summary

Tri-global Solutions Group Inc. is seeking eight Processing Center Advisors (Assessor/Representative) to join the Ministry of Education and Childcare in Calgary. This contract offers a hybrid work model with office days possible and a 7.25-hour workday.

Rate is up to 39 CAD per hour, commensurate with experience. Term is 7 months from 2026-09-01 to 2027-03-31, with an 18‑month extension option; candidates must reside within one hour of a designated office.

Qualifications

• High School Diploma or GED.
• 3+ years in customer service or retail sales.
• 2+ years researching documentation to determine resolutions.
• 3+ years in fast-paced environments, solving problems independently and in a team.
• 3+ years prioritizing tasks in complex environments.

Responsibilities

• Review and process applications, renewals, and amendments.
• Determine client eligibility from documentation.
• Respond to inquiries by phone, email, and online.
• Guide clients on program requirements and online services.
• Investigate and resolve issues with applications and payments.
• Maintain records and ensure privacy and compliance.
• Collaborate with partners to support program delivery.
• Contribute to testing, training, and process improvements.

Skills

Customer service

Case management

Analytical skills

Policy interpretation

Communication

Documentation

Education

High School Diploma

Job description

PROCESSING CENTER ADVISOR (Assessor/Representative) – Calgary

Requisition #: R26-3560 (GOAPRDJP00000985) – Calgary

Location: Calgary, Alberta (Hybrid – *See Work Model below)

Engagement Type: Contract

Number of Resources required: 8

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 7 months (2026-09-01 to 2027-03-31) with 18-month extension available (up to 25-month contract)

Hours per day: 7.25

Security Screening: Level 2 Enhanced Security Screening (This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required.)

————————————————————————

Tri-global Solutions Group Inc. is seeking eight (8) Processing Center Advisor (Assessor/Representative) to join our talented Service Delivery team at the Ministry of Education and Childcare (Government of Alberta).

WORK MODEL: The successful contractor(s) will work a hybrid work model. Days in the office could be a maximum of 5 days a week. Available to candidates in Edmonton or Calgary, Alberta. Candidates must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. The three work locations include: Forestry Building at 9920 – 108 Street NW, Edmonton, AB; J.G. O’Donoghue (JGO) Building at 7000 113 Street NW, Edmonton, AB; and 1240 Kensington Road NW, Calgary, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 – 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

————————————————————————

PROJECT OVERVIEW / DESCRIPTION OF SERVICES

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

Key Responsibilities

• Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
• Determine client eligibility by reviewing financial and supporting documentation.
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
• Provide guidance on program requirements and assist clients in navigating online services and processes.
• Investigate and resolve application, payment, eligibility, and system-related issues.
• Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
• Collaborate with internal and external partners to support effective program delivery.
• Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

• Experience in customer service, program administration, benefits administration, case management, or a related field.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret and apply legislation, policies, procedures, and program guidelines.
• Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
• Ability to manage competing priorities in a high-volume, fast-paced environment.
• Strong verbal and written communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.
• Ability to build positive relationships and provide empathetic, client-focused service.

Assets

• Experience with government programs, eligibility assessment, or social benefits administration.
• Experience supporting clients through complex or sensitive situations.
• Experience using multiple systems and databases simultaneously while delivering customer service.

MANDATORY SKILLS

• High School Diploma/GED. (Yes or No)
• Experience in Customer Service and/or Retail sales experience. (3 years+)
• Experience researching existing documentation to determine a resolution. (2 years+)
• Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. (3 years+)
• Hands on experience working in a complex environment requiring prioritization of tasks and deliverables. (3 years+)

DESIRABLE / NICE TO HAVE SKILLS

• Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)
• Experience navigating between multiple operating/computer system, to validate/assess applications eligibility. (3 years+)
• Experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. (2 years+)
• Experience working in a role that required strong analytical skills with high attention to detail and accuracy. (3 years+)
• Relevant experience in a role similar to this. Experience must be applicable to this role. (4 years+)

WHY WORK WITH TRI-GLOBAL

• Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
• Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
• Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.