Administrative Assistant Enviro-Tech Mechanical

Acsenda; Vancouver; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan

Career development

Team culture

Work-life balance

Job summary

Enviro-Tech Mechanical is seeking an Administrative Assistant to support daily service operations in Vancouver. You will liaise with vendors and customers, maintain compliance documentation, and help ensure field operations run smoothly.

The ideal candidate has at least 2 years of customer service or administrative experience, strong Microsoft Office skills, and a detail-oriented, collaborative mindset. This on-site role offers competitive hourly compensation and benefits.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 2 years of proven customer service and/or administrative office experience.
• Systems: Hands-on experience with ERP systems, service dispatch platforms, or relational databases; proficient in Microsoft Office Suite.

Responsibilities

• Provide direct administrative backing to the service operations team, dispatchers, and field technicians to uphold high standards of service delivery.
• Maintain accurate operational records, update customer profiles, and process work orders within our ERP system.
• Manage communications across client and vendor web portals, tracking service requests, status updates, and documentation requirements.
• Assist in administering customer maintenance agreements, service contracts, and operational compliance tracking.
• Provide administrative coordination for the internal Health and Safety Committee, including record-keeping, meeting minutes, and filing compliance reports.
• Deliver professional customer service by answering inbound inquiries, relaying urgent field requests, and resolving basic account questions.
• Manage incoming correspondence, prepare reports, coordinate office supplies, and take on ad-hoc administrative tasks as needed.

Skills

Customer service

Communication

Organization

Adaptability

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

ERP systems

Service dispatch platforms

Microsoft Office

Job description

• Company: Enviro-Tech Mechanical
• Location: Vancouver, BC (On-site)
• Job Type: Full-time
• Compensation: $23.00 – $26.00 per hour

Position Overview

Enviro-Tech Mechanical is seeking a detail-oriented, adaptable, and proactive Administrative Assistant to join our busy office team in Vancouver. In this role, you will provide critical support to our daily service operations, liaise with vendors and customers, maintain compliance documentation, and ensure our field operations run seamlessly. The ideal candidate thrives in a fast-paced setting, demonstrates strong multi-tasking capabilities, and brings a collaborative mindset to everyday problem-solving.

Key Responsibilities

• Operational & Service Support: Provide direct administrative backing to the service operations team, dispatchers, and field technicians to uphold high standards of service delivery.
• Records & Data Management: Maintain accurate operational records, update customer profiles, and process work orders within our enterprise resource planning (ERP) system.
• Vendor & Portal Engagement: Manage communications across client and vendor web portals, tracking service requests, status updates, and documentation requirements.
• Contract & Compliance Administration: Assist in administering customer maintenance agreements, service contracts, and operational compliance tracking.
• Health & Safety Support: Provide administrative coordination for the internal Health and Safety Committee, including record-keeping, tracking meeting minutes, and filing compliance reports.
• Customer Communication: Deliver professional customer service by answering inbound inquiries, relaying urgent field requests, and resolving basic account questions.
• General Office Duties: Manage incoming correspondence, prepare reports, coordinate office supplies, and take on ad-hoc administrative tasks as needed.

Qualifications & Skills

• Education: High school diploma or equivalent required.

• Experience: Minimum of 2 years of proven customer service and/or administrative office experience.
• Systems Proficiency: Hands-on experience working with ERP systems, service dispatch platforms, or relational databases; proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Communication Skills: Excellent verbal and written communication skills with a professional demeanor.
• Organization & Detail: Strong multi-tasking and organizational abilities, with high accuracy in data entry and record maintenance.
• Adaptability: Demonstrated ability to prioritize effectively and remain composed under pressure in a fast-paced, high-volume environment.
• Eligibility: Must be at least 18 years of age and legally authorized to live and work in Canada.

What We Offer

• Competitive Pay: $23.00 – $26.00 per hour, based on experience.
• Comprehensive Benefits: Extended health, dental, and medical group coverage.
• Retirement Planning: Company-supported retirement savings program.
• Career Growth: Hands-on training, industry certification opportunities, and ongoing professional development.
• Collaborative Culture: A supportive, team-driven environment where your insights and process-improvement ideas are valued.
• Work-Life Balance: Structured day shifts focused on maintaining a sustainable balance between work and personal life.

Enviro-Tech Mechanical is an equal opportunity employer committed to fostering an inclusive, diverse, and accessible workplace. Due to application volume, only shortlisted candidates will be contacted for an interview.

About the Company

In business since 1994, Enviro-Tech Mechanical is an established Canadian industry leader in commercial heating, ventilation, air conditioning, refrigeration (HVAC/R), and commercial kitchen equipment service and installation. Backed by dedicated office personnel and an extensive fleet of certified technicians, we deliver end-to-end sales, installation, and maintenance solutions that optimize equipment performance and protect our clients’ investments. Operating with integrity, safety, and a team-first culture, we pride ourselves on delivering service excellence across the communities we serve while respecting and honoring a healthy work-life balance for all team members.