Dispatcher

EnviroTech Mechanical; Vancouver; On-site; CAD 34,000 - 40,000; Full time

Benefits offered by this job

Industry-leading compensation

Retirement savings program

Training and Development Opportunities

Team-oriented environment

Open to ideas and feedback

Job summary

Enviro-Tech Mechanical Services in Vancouver is seeking a Dispatcher to coordinate dispatch and maintenance scheduling. You will use ERP software to route technicians, monitor daily time sheets, and ensure timely updates to customers.

The role supports our service team and fleet management while maintaining a high standard of service. The ideal candidate has at least 1 year of dispatch experience, a strong customer service background, and solid computer skills.

Qualifications

• Minimum 1-year dispatch/scheduling experience in a comparable environment.
• Strong customer service background.
• Strong computer skills in basic office; ERP solutions preferred.

Responsibilities

• Dispatch customer requests to technicians and coordinate scheduling.
• Use ERP software to plan routes and track technician time sheets.
• Follow up on work orders and maintain communication with customers.
• Support the customer service team and manage fleet-related tasks.

Skills

Dispatch experience

Customer service

Multitasking

Tools

ERP software

Office software

Job description

Enviro-Tech Mechanical Services

Dispatcher

$25 - $29 per hour

Who we are:

Enviro-Tech is a commercial refrigeration, HVAC and installation company made up of busy office staff and a growing fleet of service technicians. In business since 1994, we are a top-quality, full-service company for heating, ventilation, air conditioning and refrigeration sales and service. We provide solutions that give customers confidence that their systems will perform; and services that will protect and extend our customers' investment. Our goal is to provide an environment that respects and honours a work-life balance.

A day in the life:

The Dispatch position is responsible for dispatching customer requests to technicians and providing planned maintenance scheduling. They will utilize ERP software to coordinate and track technicians to ensure route optimization, and monitor and maintain technician daily time sheets. They are responsible for following up on work order progress and maintaining communication with customers. They will actively support our customer service team and provide fleet management duties. Our ideal candidate is an energetic and team-oriented individual with a true understanding of customer service and a mind for detail and organization who approaches problems methodically and demonstrates sound judgement. This is an active job opening for a vacancy that currently needs to be filled.

What you bring:

• Minimum 1-year previous dispatch/scheduling experience in a comparable environment
• Strong customer service background
• Strong computer skills in basic office required; ERP solutions preferred.
• Ability to multitask and prioritize multiple competing tasks and adapt quickly in a dynamic environment

Why work for us?

• Industry-leading compensation
• Comprehensive group benefits and retirement savings program
• Training and Development Opportunities
• Industry leaders in Canada - you will be part of a growing, stable organization, that is the industry leader in Canada
• Be part of a fun and collaborative team dedicated to the success of our business
• Input and ideas are always accepted. Your opinion matters here!

We are an equal opportunity employer that supports diversity and inclusion in the workplace.

We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset.

We support community, both internally and externally.

Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications.

To be considered, candidates must be at least eighteen years old and able to live and work in Canada.