Service & Account Coordinator

Broadway Refrigeration & Air Conditioning Co. Ltd; Burnaby; On-site; CAD 52,000 - 70,000; Full time

Job summary

Broadway Refrigeration & Air Conditioning Co. Ltd is seeking a Service & Account Coordinator to support sales, dispatch and administration for HVAC, plumbing and refrigeration projects. The role involves maintaining databases, coordinating permits and licenses, and assisting with quotations and proposals.

Located in Burnaby, the office supports large multi-unit projects and the Lower Mainland. The successful candidate will have a diploma or degree, strong communication skills, and the ability to

Qualifications

• Diploma, degree or relevant industry experience.
• Technical aptitude is essential.
• Excellent verbal and written communication skills.
• Proven time-management and organizational skills.
• Self-starter with ability to work in a fast-paced environment.
• Customer service experience is a plus.
• Team-oriented with strong interpersonal skills.
• Able to handle stress and tight deadlines.

Responsibilities

• Overall support for sales, dispatch & administrative team
• Maintain customer database
• Lead generation and cold calling
• Coordination of Worksafe, permitting, business licenses, insurance, certifications and memberships
• Employee onboarding
• Customer and safety portal management
• New and existing customer procurement preparation
• HVAC/R & Plumbing repair quotations & proposals
• RFP/RFQ preparation
• Mechanical takeoffs, RFIs, Schedules, Closeout documents
• Account management
• Account retention
• Event planning

Skills

Diploma/degree

Technical aptitude

Team oriented

Emotional intelligence

Communication skills

Time management

Self-starter

Computer savv y

Detail oriented

Education

Diploma/Degree

Job description

Immediate opening – Service & Account Coordinator

Broadway Refrigeration & Air Conditioning are leaders in the design, installation, and service of multi-unit residential and commercial heating, ventilation, air conditioning (HVAC), plumbing and refrigeration systems. Since 1957 we have served clients throughout the Lower Mainland and Vancouver Island. Our extensive team of trade-qualified technicians are the foundation of our project, retro-fit, service and maintenance capabilities. We are committed to the sound commissioning and start-up of all of our mechanical systems that can then be serviced and maintained by our in-house team of skilled technicians. We are committed to the longevity and successful training and career development of all of our staff. Join us today!

About us

Office is located in Burnaby (near Brentwood Skytrain Station)

Job brief

We are seeking a Service & Account Coordinator teammate to join the Broadway team as an opportunity to learn the service sales fundamentals and start your career with one of the largest Mechanical Contractors in the Lower Mainland.

Job responsibilities

• Overall support for sales, dispatch & administrative team
• Maintain customer database
• Lead generation and cold calling
• Coordination of Worksafe, permitting, business licenses, insurance, certifications and memberships
• Employee onboarding
• Customer and safety portal management
• New and existing customer procurement preparation
• HVAC/R & Plumbing repair quotations & proposals
• RFP/RFQ preparation
• Mechanical takeoffs, RFIs, Schedules, Closeout documents
• Account management
• Account retention
• Event planning

Key qualifications

• Diploma, degree or relevant industry experience
• Technical aptitude
• Positive, upbeat
• Is team oriented, team experience
• Have strong emotional intelligence, analytical and problem solving skills
• Customer service experience a plus
• You have excellent verbal and written communication skills
• You have proven time-management and organizational skills
• You are a self-starter
• You are able to work in a fast-paced environment, the ability to handle stressful situations, work under pressure with tight deadlines
• You are computer savvy
• You have a keen attention to detail