Administrative Assistant 1

The Ottawa Hospital; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading multi-campus hospital in Ottawa is seeking an administrative professional to manage program referrals and clinician scheduling within the Rapid Access Clinic. The ideal candidate will have a community college diploma in a related field, experience in a healthcare environment, and strong communication skills. This role involves handling multiple tasks and requires exemplary customer service. An attractive compensation package, including benefits and opportunities for professional development, is offered.

Benefits

Comprehensive benefits package

Defined Benefit Pension (DBP) plan

Health and Wellness resources

Qualifications

• Minimum two years experience in an administrative/support role in a health care setting.
• Knowledge of medical terminology.
• Ability to manage multiple tasks and set priorities in a fast-paced environment.

Responsibilities

• Manage and coordinate program referrals and tracking.
• Support the program lead and manage clinician scheduling.
• Collect statistical data for service analysis and performance management.

Skills

Excellent oral and written communication skills

Ability to work well as part of a team

Strong ability to work independently

Excellent time management and organisational skills

Excellent problem solving and decision making skills

Education

Two years community college diploma in an administrative or health care related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

About The Ottawa Hospital

Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health‑care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high‑quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

The Rapid Access Clinic is a regional program hosted at TOH which provides assessment and consultative management of low back and associated leg symptoms. The clinicians work collaboratively with primary care to provide education and self‑management strategies, and triage patients requiring more advanced options eg imaging or surgical referral. We are also responsible for surgical referral management for the Champlain Regional central intake for spine: as such, we work closely with multiple stakeholders, so the successful candidate will require effective communication skills.

The incumbent for this role will manage and coordinate program referrals and tracking, and clinician scheduling. They will be involved with supporting the program lead, managing monthly pay, collecting statistical data for service analysis and performance management. The successful candidate should be able to work well under pressure, manage conflicting demands, and be effective in prioritisation of their workload with exemplary customer service skills.

Rotation/Shifts

Days, 8 hour shifts.

Basic Requirements

• Two years community college diploma in an administrative or health care related field;
• Minimum two years experience in an administrative/support role in a health care setting;
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook;
• Knoweledge of medical terminology;
• Knowledge of operating basic office equipment: fax, printer, scanner, etc;
• Excellent oral and written communication skills;
• Ability to work well as part of a team;
• Above average initiative and judgement skills;
• Strong ability to work independently with little supervision;
• Excellent time management and organisational skills, accuracy and attention to detail;
• Ability to maintain a positive and flexible attitude despite varied demands, environment and workload;
• Excellent interpersonal and communication skills required to interact with and relay messages to all levels of staff, patients and other health care professionals;
• Tact and discretion when dealing with personal and confidential information;
• Ability to manage multiple tasks and set priorities in a fast paced environment;
• Excellent problem solving and decision making skills;
• Excellent coordination skills to deal with multiple activities and projects concurrently;
• Must be eligible to work in Canada;

Preferred Qualifications

• Knowledge of website maintenance.
• Proficiency in English and French ¿ oral expression (advanced level) and comprehension (advanced level).

Language proficiency requirements are based on the nature of the position and the level of interaction with French- and English‑speaking clients.

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world‑class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in‑house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading‑edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on‑line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.