Account Manager - Client Growth & Service

UPTIME; Surrey; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental coverage

Friends and family program

Professional development

RRSP with employer matching

Job summary

Uptime Industrial in Canada seeks an Account Manager to own a portfolio of 80-100 existing customer accounts, ensuring proactive communication and high-quality service.

You will strengthen relationships, identify opportunities to grow accounts, coordinate with Estimating, Operations, Scheduling and Service teams, and support the Senior Business Development Manager with market research and proposals as the business expands.

Qualifications

• 3+ years of account management or related customer-facing experience.
• Experience in industrial/manufacturing/service industries is a plus.
• Post-secondary education in Business, Sales, Marketing, or related field.
• Excellent communication and relationship-building skills.
• Experience using a CRM system.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office (Outlook/Word/Excel/Teams).
• Valid Class 5 driver's licence with ability to travel locally.

Responsibilities

• Manage a portfolio of approximately 80-100 existing customer accounts as primary contact.
• Build and maintain strong customer relationships with regular touchpoints.
• Respond to inquiries, resolve concerns, and deliver exceptional service.
• Maintain accurate customer records and CRM activity.
• Identify opportunities to grow existing accounts through proactive relationship management.
• Follow up on service reports and projects to generate additional work.
• Re-engage dormant customers and support onboarding of new customers.
• Coordinate with Estimating to quote and track projects; collaborate with Ops/Service teams.
• Support Senior Business Development Manager with market research and proposals.
• Coordinate customer meetings, events, and welcome packages.

Skills

Account management

Customer service

CRM system

Communication

Microsoft Office

Time management

Travel readiness

Education

Post-secondary education in Business/Sales/Marketing or related field

Tools

CRM software

Job description

Uptime Industrial in Canada seeks an Account Manager to own a portfolio of 80-100 existing customer accounts, ensuring proactive communication and high-quality service.

You will strengthen relationships, identify opportunities to grow accounts, coordinate with Estimating, Operations, Scheduling and Service teams, and support the Senior Business Development Manager with market research and proposals as the business expands.