Strategic Account Growth Manager

Uptime Industrial Inc.; Surrey; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental Coverage

Friends and Family Program

Professional Development and Education

RRSP with employer matching

Competitive compensation

Job summary

Uptime Industrial Inc. in Surrey, BC is seeking an Account Manager to own a portfolio of 80–100 existing customer accounts, delivering proactive communication and a high-quality experience.

You will strengthen relationships, identify opportunities for account growth, coordinate with Estimating, Operations, Scheduling and Service teams, and ensure seamless transitions from quotes to projects while supporting business development initiatives.

Qualifications

• 3+ years of experience in Account Management, Customer Service, Inside Sales, or another customer-facing role.
• Experience in industrial, manufacturing, construction, contracting, or service industries is an asset.
• Post-secondary education in Business, Sales, Marketing, or a related field is an asset.
• Excellent communication and relationship-building skills.
• Experience using a Customer Relationship Management (CRM) system.
• Strong organizational, time management, and problem-solving skills.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Valid Class 5 driver's licence with the ability to travel locally, as required.

Responsibilities

• Manage a portfolio of approximately 80-100 existing customer accounts, serving as the primary point of contact.
• Build and maintain strong customer relationships through regular communication and monthly touchpoints.
• Respond to customer inquiries, resolve concerns, and deliver exceptional customer service.
• Maintain accurate customer records and account activities within the CRM.
• Identify opportunities to grow existing customer accounts through proactive relationship management.
• Follow up on service report recommendations and completed projects to generate additional work.
• Re-engage dormant customers and support the onboarding of new customers through the company's welcome process.
• Promote Uptime Industrial's services by identifying solutions that align with customer needs.
• Coordinate with the Estimating team to ensure quotations are prepared, delivered, tracked, and followed up.
• Collaborate with Operations, Scheduling, and Service teams to support transitions of awarded work into execution.
• Keep customers informed throughout the quoting and project lifecycle, ensuring timely communication and follow-up.

Skills

Account Management

Customer Service

Communication skills

Time management

MS Office

Valid driver's license

Education

Post-secondary education in Business, Sales, or Marketing

Tools

CRM software

MS Office

Job description

Uptime Industrial Inc. in Surrey, BC is seeking an Account Manager to own a portfolio of 80–100 existing customer accounts, delivering proactive communication and a high-quality experience.

You will strengthen relationships, identify opportunities for account growth, coordinate with Estimating, Operations, Scheduling and Service teams, and ensure seamless transitions from quotes to projects while supporting business development initiatives.