Account Manager

Atlantic-Controls; Saint John; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Atlantic Controls in Saint John, NB seeks an Account Manager to drive growth across client accounts in the industrial sector. You’ll translate complex engineering value into business outcomes, manage relationships at all levels, and collaborate with teams to deliver premium solutions.

The role requires strong communication in English (French an asset), a minimum of 3 years in industrial B2B, and willingness to travel. This hybrid position blends client-site and office work with telework.

Qualifications

• Minimum 3 years in the industrial B2B market.
• Strong technical aptitude in industrial applications.
• Willing and able to travel without restrictions.
• Curious and quick learner of new technologies.
• Ability to cultivate lasting business relationships.
• English communication skills; French are an asset.

Responsibilities

• Ensure and prioritize client satisfaction through exceptional service delivery.
• Engage with clients to understand objectives and budget processes.
• Build relationships with stakeholders at all levels of the organization.
• Plan and execute growth strategies tailored to individual client needs.
• Analyze and understand our position with clients.
• Document and showcase delivered customer value and successes.
• Proactively engage in continuous prospecting, generating new opportunities and qualification.
• Forecast and progress opportunities through sales stages.
• Manage diverse opportunities and provide insights for planning.
• Maintain an up-to-date CRM and collaborate across internal and external teams.
• Increase visibility of products and services to maximize sales growth.
• Support digital marketing campaigns and social content.

Skills

Customer-centric mindset

English communication

Relationship building

Strategic thinking

Sales

Industry knowledge

Prospecting

CRM familiarity

Team collaboration

Tools

CRM software

Forecasting

MS Office

Job description

SOUNDS EXCITING? JOIN US

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

As an Account Manager, you hold a strategic position with the business units you represent. Your knowledge of process industries enables you to influence professional users and decision-makers and to handle high levels of complexity. Your ability to clearly communicate the value of our premium offering makes you a key player in the sale of engineered products and solutions to existing accounts. You are recognized as determined, organized, persistent, honest, and results-oriented.

WHAT YOU BRING TO THE TABLE

Client Account Management

• Ensure and prioritize client satisfaction through exceptional service delivery.
• Proactively engage with clients to understand their business objectives (challenges, competitions, their budgetary processes, etc.)
• Build trusting relationships with stakeholders at all levels of an organization.
• Plan and execute growth strategies tailored to individual client needs.
• Analyze and understand our position with clients.
• Document and showcase delivered customer value and successes.

Funnel Management

• Proactively engage in continuous prospecting, generating new opportunities, and conducting thorough qualification.
• Progress opportunities through different stages of the sales process.
• Manage diverse types of business opportunities (KOB).
• Conduct accurate and insightful sales forecasting, providing valuable insights for strategic planning and decision-making.
• Qualify and develop customer opportunities by identifying customer pain points, pain chains, and critical results to achieve (CRTA), facilitating tailored solutions that address specific client needs effectively.
• Utilize the Product, People, Value, Vision, Commitment, Competitive Advantage (PPVVCC) Approach
• Employ consultative selling techniques, actively engaging with clients to understand their challenges and collaboratively recommend appropriate solutions.
• Successfully close sales by effectively addressing objections, addressing concerns, and guiding clients through the decision-making process.

Information Management

• Keep our CRM up to date following established procedures and standards to maximize sales efficiency and facilitate collaboration with the team.
• Create a collaborative environment with internal and external teams.
• Increase the visibility and awareness of products and services to maximize sales growth.
• Assisting with digital marketing campaigns and social media content.
• Achieve individual and team sales goals using customer-focused engagement strategies.

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

• Minimum of 3 years of experience in the industrial B2B market
• Strong technical aptitude and experience in industrial applications.
• Willing and able to travel with no restrictions.
• Curious, adept at learning new technologies.
• Ability to cultivate lasting business relationships.
• Exercise influential leadership.
• An analytical, problem-solving, and strategic mindset that applies to all scopes of projects and issues.
• Highly motivated and innovative with an entrepreneurial work ethic.
• Customer-centric mindset, making customers and their needs a primary focus.
• Communication skills, written and verbal, in English.
• Written and verbal communication skills in French would be considered an asset.

WORK LOCATION: Saint John, NB, combination of client site, office and telework #LI-Hybrid

Atlantic Controls' purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we:Empower People. Advance Industry.