Account Manager

Jobtailor; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

Jobtailor in Calgary seeks an experienced Account Manager to own a portfolio across the Oil & Gas, Mining, Utilities, and Manufacturing sectors, driving renewals and expansion opportunities. You will engage executive sponsors and align customer outcomes with measurable efficiency gains.

You will partner with Customer Success, Implementation, Product, and Support to ensure accurate forecasts, active product adoption, and strategic account planning, with domestic travel as needed.

Qualifications

• 3+ years in B2B account management, customer success with revenue ownership, or full-cycle SaaS sales.
• Track record of hitting retention and expansion targets in a quota-carrying role.
• Experience with industrial sectors—Oil & Gas, Mining, Utilities, or Manufacturing—an asset.
• Strong commercial instincts: identify expansion opportunities, build the case, and close.
• Executive presence to run business reviews with VP/C-suite.
• Disciplined CRM and forecasting habits.
• Willingness to travel to key accounts as required.

Responsibilities

• Own a portfolio of customers across Oil & Gas, Mining, Utilities, and Manufacturing.
• Manage gross retention and renewal outcomes.
• Run proactive renewal motions and identify churn risks.
• Identify, qualify, and close expansion opportunities within existing accounts.
• Build account plans and expansion business cases.
• Develop relationships with users, economic buyers, and executive sponsors.
• Conduct QBRs/EBRs.
• Monitor product adoption and health metrics and close usage gaps.
• Connect customer objectives to measurable compliance, risk-reduction, and operational-efficiency outcomes.
• Maintain accurate CRM records and provide weekly and monthly renewal and expansion forecasts.
• Participate in account and deal reviews.
• Partner with Customer Success, Implementation, Product, and Support.
• Advocate for customers internally and feed insights to Product, Marketing, and GTM leadership.
• Report to the VP, Customer Success & Growth.

Skills

Account management

Customer success

Quota carrying

Forecasting

CRM management

Executive communication

Travel readiness

Job description

• Own a portfolio of existing customers across Oil & Gas, Mining, Utilities, and Manufacturing
• Manage gross retention and renewal outcomes
• Run proactive renewal motions and identify churn risks
• Identify, qualify, and close expansion opportunities within existing accounts
• Build account plans and expansion business cases
• Develop relationships with users, economic buyers, and executive sponsors
• Conduct QBRs/EBRs
• Monitor product adoption and health metrics and close usage gaps
• Connect customer objectives to measurable compliance, risk-reduction, and operational-efficiency outcomes
• Maintain accurate CRM records and provide weekly and monthly renewal and expansion forecasts
• Participate in account and deal reviews
• Partner with Customer Success, Implementation, Product, and Support
• Advocate for customers internally and feed customer insights to Product, Marketing, and GTM leadership
• Report to the VP, Customer Success & Growth

Requirements

• 3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience — SaaS preferred
• A track record of hitting retention and expansion targets in a quota-carrying role
• Experience with industrial sectors — Oil & Gas, Mining, Utilities, or Manufacturing — an asset
• Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it
• Executive presence and the ability to run a business review that lands with a VP or C‑suite audience
• Disciplined CRM and forecasting habits
• Willingness to travel to key accounts as required

Core Competencies

Demonstrates expertise in B2B Account Management and Customer Success, with a strong focus on retention and expansion within the Oil & Gas, Mining, Utilities, and Manufacturing sectors. Proven ability to build relationships with executive stakeholders and drive measurable outcomes through effective account planning and CRM management.