Account Manager

Jobtailor; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced Account Manager in Toronto to own a portfolio of high-value SaaS accounts. You will drive growth by developing strategic account plans, improving retention, and collaborating with Sales, CS, and Product to ensure a seamless customer experience.

You will lead QBRs with executives, monitor health metrics, and negotiate renewals and upsell opportunities, while maintaining accurate forecasts in HubSpot. A data-driven, consultative mindset is essential for success.

Qualifications

• 5+ years of experience in account management, customer success, or B2B sales in a SaaS/tech environment.
• Proven track record of growing accounts and hitting retention/expansion targets.
• Experience managing enterprise or mid-market relationships with multiple stakeholders.
• Strong consultative and negotiation skills; align customer goals with product capabilities.
• Excellent verbal and written communication; comfortable presenting to senior leadership.
• Proficient with CRM tools like Salesforce or HubSpot; data-driven mindset.

Responsibilities

• Own a portfolio of high-value accounts, leading relationships and acting as a strategic advisor.
• Develop and execute account plans identifying expansion opportunities, renewal risk, and growth.
• Drive net revenue retention through upselling, cross-selling, and contract renewals.
• Conduct regular business reviews (QBRs) with stakeholders including C-suite.
• Partner cross-functionally with Sales, Customer Success, and Product for seamless experience.
• Monitor account health metrics—usage, satisfaction, churn risk—and address issues.
• Negotiate contract renewals and pricing with Sales collaboration.
• Maintain accurate account data, forecasts, and pipeline in HubSpot.
• Take over full portfolio, close or progress expansions, fix process gaps, shape planning.

Skills

Account Management

Customer Success

B2B Sales

Consultative Skills

Negotiation Skills

Tools

HubSpot

Salesforce

Job description

• Own a portfolio of high-value accounts, leading relationships and acting as a strategic advisor
• Develop and execute account plans identifying expansion opportunities, renewal risk, and long-term growth strategy
• Drive net revenue retention through upselling, cross-selling, and contract renewals
• Conduct regular business reviews (QBRs) with stakeholders, including senior and C-suite decision-makers
• Partner cross-functionally with Sales, Customer Success, and Product to ensure a seamless customer experience
• Monitor account health metrics, including usage, satisfaction, and churn risk, and proactively address issues
• Negotiate contract renewals and pricing in collaboration with Sales
• Maintain accurate account data, forecasts, and pipeline in HubSpot
• Take over the full portfolio, close or progress expansions, fix process gaps, and shape account planning, forecasting, or onboarding

Requirements

• 5+ years of experience in account management, customer success, or B2B sales in a SaaS or tech environment
• Proven track record of growing accounts and hitting/exceeding retention and expansion revenue targets
• Experience managing enterprise or mid-market relationships, including multiple stakeholders within an organization
• Strong consultative and negotiation skills, with the ability to align customer goals with product capabilities
• Excellent verbal and written communication skills; confidence presenting to senior leadership and executives
• Proficiency with CRM tools (Salesforce, HubSpot, or similar)
• Analytical mindset; comfortable using data to build account plans and identify growth opportunities
• Bonus: experience at a healthcare tech company, understanding of clinician experience, familiarity with EMR/EHRs

Core Competencies

Demonstrates expertise in account management and customer success, with a strong focus on driving revenue retention and growth through strategic planning and relationship management. Proficient in utilizing CRM tools to analyze account health and identify expansion opportunities.

Highest-signal resume keywords

• Account Management
• Customer Success
• B2B Sales
• Consultative Skills
• Negotiation Skills

Hard Skills

• Revenue Retention
• Upselling
• Cross-Selling
• Contract Renewals
• Account Planning
• Data Analysis
• Forecasting

Soft Skills

• Verbal Communication
• Written Communication
• Presentation Skills

Industry Keywords

• SaaS
• Tech Environment
• Enterprise Relationships
• Mid-Market Relationships
• Healthcare Tech
• EMR
• EHR

Tools & Technologies

• HubSpot
• Salesforce