Account Manager

MCL Sustainable Cleaning Solutions; Markham; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Commission on gross-margin growth

Job summary

MCL Sustainable Cleaning Solutions in Markham is seeking an Account Manager to own a roster of client accounts, serving as the primary contact and trusted advisor. You will foster strong relationships, understand client needs, and develop strategies to expand business within your portfolio.

This relationship-driven, results-oriented role requires proactive outreach, disciplined pipeline management in our CRM, and collaboration with sales and operations to meet client objectives and margins.

Qualifications

• Proven inside sales/account management experience in an industrial, B2B, or specialty products environment.
• Strong relationship-building skills with a track record of growing client accounts.
• Comfortable owning a budget, forecasting, and working toward gross-margin growth targets.
• Excellent communication and presentation skills.
• Organized, self-motivated, and able to manage a varied schedule and client meetings in person and remotely.

Responsibilities

• Build and maintain strong relationships with key contacts at client accounts.
• Host regular business review meetings, share feedback on performance and discuss goals.
• Forecast annual budgets for your account roster and develop strategies to meet them.
• Track and manage your pipeline for new opportunities in the CRM.
• Onboard new customers and drive adoption of our e-commerce platform.
• Act as the point of contact for client concerns, escalating issues where needed.
• Support the sales team with up-selling and cross-selling opportunities.
• Prepare quotes, lead price increase and contract renewal conversations.
• Collaborate with sales, logistics, and senior management to meet client needs.
• Bring in vendors and product specialists to support client requirements.
• Study the competitive landscape and identify new ways to retain and grow accounts.

Skills

Relationship building

Account management

Forecasting

Budget management

Communication

Presentation

Organized

Self-motivated

Time management

Driver's license

Tools

CRM software

E-commerce platform

Job description

Company Description MCL Sustainable Cleaning Solutions, formerly Mister Chemical, has been a trusted name in

the cleaning industry since 1973, grounded in strong family values and a commitment to customer service. The

company specializes in sustainable cleaning solutions, partnering with clients to design Green Cleaning Programs

that support both environmental and financial goals. As a master distributor for over 500 leading brands, MCL

focuses on bringing the most environmentally responsible products to market. The organization is dedicated to

cleaning ecology, aiming to restore the environment and lead the industry in sustainable practices. Team members

join a company that advocates for sustainability and strives to leave the world better than it found it.

About the Role

As an Account Manager, you will own a roster of client accounts, acting as their primary point of contact and trusted

advisor. You will build strong relationships, understand each client's needs, and develop strategies to grow the

business within your portfolio. This is a relationship-driven, results-oriented role for someone who thrives on client

interaction and hitting growth targets.

What You'll Do

• Build and maintain strong relationships with key contacts at client accounts
• Host regular business review meetings, sharing feedback on performance and discussing goals and
• Forecast annual budgets for your account roster and develop strategies to meet them
• Track and manage your pipeline for new opportunities in the CRM
• Onboard new customers and drive adoption of our e-commerce platform
• Act as the point of contact for client concerns, escalating issues where needed
• Support the sales team with up-selling and cross-selling opportunities
• Prepare quotes, lead price increase and contract renewal conversations
• Collaborate with sales, logistics, and senior management to meet client needs
• Bring in vendors and product specialists to support client requirements
• Study the competitive landscape and identify new ways to retain and grow accounts

What We’re Looking For

• Proven experience in an inside sales or account management role, ideally within an industrial, B2B, or
• specialty products environment
• Strong relationship-building skills with a track record of growing client accounts
• Comfortable owning a budget, forecasting, and working toward gross-margin growth targets
• Excellent communication and presentation skills
• Organized, self-motivated, and comfortable managing a varied schedule and client meetings in person and
• remotely
• Valid driver's license and reliable transportation for client visits

What We Offer

• Competitive base salary, based on experience
• Commission structure tied to gross-margin growth and new business