Account Manager

SysAid; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

SysAid is seeking an Account Executive to lead growth initiatives within our SMB client network in Canada. You will identify expansion opportunities, nurture existing relationships, and leverage these connections to broaden your network and drive account growth.

The role requires 3+ years of quota-carrying SaaS/B2B software sales experience, experience managing full sales cycles, and strong presentation skills for demos and executive meetings.

Qualifications

• 3+ years of quota-carrying SaaS/B2B software sales experience.
• 1+ years of AI sales experience is desirable.
• Experience managing the sales cycle from business champion to C-Level.
• Self-motivated, resilient, and collaborative.
• Strong phone, web demos, and presentation skills.
• Ability to multitask and manage time in a fast-paced environment.
• Excel in handling a diverse customer base.

Responsibilities

• Identify expansion opportunities within existing SMB clients to drive growth.
• Nurture relationships and leverage connections to widen the network.
• Create and deliver compelling product and service presentations to existing customers.
• Drive closure on business opportunities and grow the expansion sales pipeline.
• Demonstrate strong technical problem-solving and adaptability during engagements.

Skills

Quota-carrying SaaS sales

B2B software sales

AI sales (desirable)

Sales cycle management

Executive engagement

Demos and presentations

Time management

Job description

SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment to revolutionizing enterprise service management with Generative AI.

We seek a proactive and relationship-driven Account Executive responsible for spearheading growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.

Key Responsibilities:

• Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies.
• Create and deliver compelling product and service presentations to existing customers to drive growth.
• Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities.
• Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills.
• Follow up on marketing & CSM-generated leads to build the expansion sales pipeline.

Requirements:

• 3+ years of quota-carrying SaaS/B2B software sales experience
• 1+ years of experience in AI sales (desirable)
• Experience managing the sales cycle from business champion to C-Level
• Self-motivated, resilient, and a collaborative mindset
• A strong sales presence on the phone and remote web sessions (demos) and great presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Excel in a high-paced setting while managing a diverse customer base efficiently