Account Management Team Lead – Growth & Retention

VGW; Toronto; Presencial; CAD 107.000 - 130.000; Jornada completa

Descripción de la vacante

VGW is seeking a Team Lead - Account Management in Toronto to mentor and guide the team, fostering strategic player development and strong relationships while ensuring retention and compliance with our risk and protection standards.

You will lead initiatives with the leadership team, manage escalations, monitor KPIs, and drive growth across high-value player portfolios on a 12-month fixed-term contract, with a salary range of CAD 107,000 to CAD 130,000 per year.

Formación

• 5+ years B2C relationship management experience or 3-5 years in team management.
• Proven ability to build advanced relationships and manage stakeholders.
• Experience using CRM platforms and related tech.

Responsabilidades

• Develop strategies to increase player retention using KPIs.
• Oversee portfolio performance and trend analysis for the Account Management team.
• Lead and mentor a high-performing team, managing escalations and drive growth.
• Ensure compliance, risk, AML and responsible social gameplay standards.
• Lead initiatives with the leadership team to drive improvements in the department.

Conocimientos

B2C relationship management

Team management

CRM software

Emotional intelligence

Herramientas

CRM systems

Descripción del empleo

VGW is seeking a Team Lead - Account Management in Toronto to mentor and guide the team, fostering strategic player development and strong relationships while ensuring retention and compliance with our risk and protection standards.

You will lead initiatives with the leadership team, manage escalations, monitor KPIs, and drive growth across high-value player portfolios on a 12-month fixed-term contract, with a salary range of CAD 107,000 to CAD 130,000 per year.