Account Management Team Lead: Player Retention & Growth

VGW Canada; Toronto; Hybrid; CAD 107.000 - 130.000; Vollzeit

Zusammenfassung

VGW Canada is seeking a Team Lead - Account Management in Toronto, hybrid role with two days in the office. You will mentor a team of account managers, drive player retention, and align activities with compliance and risk controls.

Responsibilities include leading strategic initiatives, managing top-value portfolios, resolving escalations, and partnering with internal stakeholders to deliver exceptional player experiences while meeting business and regulatory requirements.

Qualifikationen

• 5+ years demonstrated B2C relationship management experience or 3-5 years in team management.
• Strong relationship-building capabilities for high-value players.
• Experience with CRM database management.
• Ability to understand business objectives and provide strategic solutions.
• Knowledge of compliance standards such as Anti-Fraud, AML and Responsible Social Gameplay.

Aufgaben

• Lead and mentor the Account Management team to deliver strategic player development and retention.
• Manage compliance and risk within the team and escalate high-risk cases.
• Collaborate with internal stakeholders to align team goals with organizational objectives.
• Drive growth and retention targets through coaching and training.
• Oversee performance, provide feedback, and foster a high-performing team.

Kenntnisse

Team leadership

Relationship management

CRM experience

Strategic planning

Communication skills

Tools

CRM software

Jobbeschreibung

VGW Canada is seeking a Team Lead - Account Management in Toronto, hybrid role with two days in the office. You will mentor a team of account managers, drive player retention, and align activities with compliance and risk controls.

Responsibilities include leading strategic initiatives, managing top-value portfolios, resolving escalations, and partnering with internal stakeholders to deliver exceptional player experiences while meeting business and regulatory requirements.