Account Manager – Growth, Retention & Expansion

Veriforce Canada

Toronto

On-site

CAD 80,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Mental health support

Vacation 3 weeks+

Wellness days & Giving Day

Medical & dental coverage

Year-end shutdown

Job summary

Veriforce Canada is seeking an Account Manager in the Greater Toronto Area to own a portfolio of existing customers across key sectors. You will be accountable for retention, growth, and long-term success, driving adoption, value realization, and quarterly business reviews with stakeholders up to the executive level.

The role requires 3+ years in B2B account management with revenue ownership, and bilingual English/French proficiency.

Qualifications

3+ years in B2B account management or customer success with revenue ownership
Proven track record of hitting retention and expansion targets in a quota-carrying role
Experience with industrial sectors (Oil & Gas, Mining, Utilities, Manufacturing) is a plus
Bilingual in French and English mandatory
Executive presence for VP/C-suite reviews

Responsibilities

Own the book and focus on gross retention and renewal outcomes
Identify churn risk early and mobilize resources to address it
Grow the base by closing expansion opportunities
Build multi-threaded relationships from day-to-day users to executives
Conduct structured business reviews that reinforce value and plan next steps
Monitor product adoption and drive value realization
Maintain CRM records for renewals and pipeline
Partner with CS, Implementation, Product and Support to deliver a seamless experience