Strategic Account Director - Growth & Leadership

AV Communications Inc.; Toronto; Hybrid; CAD 110,000 - 160,000; Full time

Job summary

AV Communications in Toronto seeks an Account Director to lead senior client relationships and drive integrated agency teams toward strategic and creative excellence. You will oversee multiple projects, manage budgets, scope, and profitability, and identify opportunities for organic growth while maintaining high client satisfaction.

The role requires strong leadership, business acumen, and the ability to collaborate across strategy, creative, media, and production teams to deliver high-quality

Qualifications

• Significant experience in account management, client services, marketing, advertising, or a related agency environment.

Responsibilities

• Own and develop senior-level relationships across assigned client accounts.
• Act as a trusted advisor to clients, understanding their business, category, customers, challenges, and priorities.
• Lead key client meetings, presentations, strategic discussions, and difficult conversations.
• Anticipate client needs and potential issues rather than simply responding to requests.
• Provide clear recommendations and constructive counsel, including challenging clients appropriately when needed.
• Maintain strong client satisfaction while protecting the agency’s strategic, creative, operational, and commercial interests.
• Develop a strong understanding of the client’s objectives and translate them into clear agency priorities.

Skills

Account management

Client services

Advertising

Strategic thinking

Commercial judgment

Team leadership

Cross-functional leadership

Budget management

Scope management

Stakeholder management

Job description

AV Communications in Toronto seeks an Account Director to lead senior client relationships and drive integrated agency teams toward strategic and creative excellence. You will oversee multiple projects, manage budgets, scope, and profitability, and identify opportunities for organic growth while maintaining high client satisfaction.

The role requires strong leadership, business acumen, and the ability to collaborate across strategy, creative, media, and production teams to deliver high-quality