Strategic Account Manager — Growth & Partnerships

Netagen; Riverview; Remote; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development and learning

Comprehensive health, dental andVision

Long-term disability (LTD)

Life Insurance and AD&D

Paid vacation and personal time

Job summary

Netagen is seeking an Account Manager to own a portfolio of existing clients, drive retention, and pursue expansion opportunities. The role emphasizes relationship-building, strategic account planning, and cross-functional collaboration to deliver technology and telecommunications solutions.

The successful candidate will manage renewals, upsell opportunities, and forecasts while maintaining high customer satisfaction and accurate CRM data across Canada.

Qualifications

• University or College degree in business, marketing, sales or related field, or equivalent work experience.
• 3+ years experience in account management, customer success, or inside sales, ideally within the technology or telecommunications industry.
• Proven track record of maintaining client relationships and achieving sales or retention targets.
• Strong consultative and value-based selling capability, with experience uncovering business challenges and presenting solutions.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned clients by understanding their business objectives and evolving needs.
• Conduct regular account reviews and client touchpoints to assess satisfaction, renewals, and upsell opportunities.
• Grow account revenue by identifying opportunities that align clients’ needs with Netagen’s products and services.
• Serve as the primary point of contact for clients, addressing concerns and ensuring high customer satisfaction.
• Coordinate service delivery with internal teams to meet client requirements.
• Manage account renewals, contract amendments, and service changes with accurate documentation.
• Maintain CRM data, prepare reports and forecasts as required.
• Monitor account health and implement strategies to strengthen engagement and minimize churn.
• Stay informed of industry trends to provide relevant recommendations to clients.
• Develop account plans for key clients to support long-term growth and retention.

Skills

Account management

Relationship building

Sales forecasting

CRM proficiency

Bilingual English/French

Education

Bachelor's degree in business, marketing, sales or related field

Tools

MEDDIC framework

MEDDPICC framework

Challenger Sale

Job description

Netagen is seeking an Account Manager to own a portfolio of existing clients, drive retention, and pursue expansion opportunities. The role emphasizes relationship-building, strategic account planning, and cross-functional collaboration to deliver technology and telecommunications solutions.

The successful candidate will manage renewals, upsell opportunities, and forecasts while maintaining high customer satisfaction and accurate CRM data across Canada.