Account Manager, HR Services

Xpera; Markham; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus structure

Car allowance

Benefits and RRSP eligibility from day

Employee rewards program

Perk programs

Job summary

Xpera HR Services seeks an Account Manager, HR Services to drive growth and manage key client relationships. This hybrid role combines office, home-office work, and regular travel to meet clients, industry events, and site visits.

You will identify opportunities, develop strategic solutions, prepare proposals, and negotiate contracts to expand revenue across our HR service portfolio. You will work under the Vice President, Sales, and collaborate with a team to ensure client satisfaction,

Qualifications

• Post-secondary degree or diploma in Business, Human Resources, Marketing, Commerce, or a related discipline; an equivalent combination of education and relevant experience will be considered
• Senior level experience in business development, sales, account management, or client relationship management
• Experience selling professional services, HR services, or business solutions preferred
• Demonstrated success in generating new business and achieving revenue targets
• Experience developing proposals, presentations, and service agreements
• Proven ability to build and maintain long-term client relationships
• Strong consultative selling and relationship management skills
• Excellent networking, negotiation, and closing abilities
• Exceptional verbal, written, and presentation skills
• Strong business acumen with the ability to understand client challenges and align solutions to business needs
• Highly self-motivated with a results-oriented approach
• Effective organizational and time-management skills with the ability to manage multiple priorities
• Proficiency with CRM systems and Microsoft Office applications
• Ability to travel regularly for client meetings, industry events, and conferences
• Ability to maintain a dedicated and professional home office environment

Responsibilities

• Generate new revenue through proactive business development activities and leveraging network
• Identify and qualify prospective clients and develop strategic solutions
• Develop bids, proposals, presentations, and service agreements; lead negotiations to contract execution
• Serve as trusted advisor to an existing portfolio to ensure client satisfaction and growth
• Expand service offerings and deepen client engagement across account portfolio

Skills

Business development

Sales

Account management

Client relationships

Education

Post-secondary degree in Business

Tools

CRM systems

Microsoft Office

Job description

Xpera HR Services assists clients in mitigating workplace risks by providing essential services, including new employee screening and the ConfidenceLine ethics reporting hotline. These services support organizations in strengthening hiring practices, promoting ethical workplace environments, and providing employees with a trusted channel to report concerns.More information about Xpera can be found at xpera.ca.

Adventurous, Respectful, Determined: We lead with “yes”, trust in our shared expertise, and embrace innovation while holding each other accountable to our vision.

The Account Manager, HR Services is a newly created role responsible for driving business growth and managing key client relationships within HR Services. The Account Manager will identify and secure new business opportunities, cultivate existing client relationships, and contribute to revenue and profit growth across the service portfolio.

Reporting to the Vice President, Sales, and working within a collaborative, team-oriented environment, the Account Manager will leverage their business acumen, relationship-building skills, and consultative approach to expand market presence, generate new opportunities, and deepen client engagement.

The primary focus of the role will be generating new revenue through proactive business development activities. This includes leveraging an established professional network, identifying and qualifying prospective clients, developing strategic solutions, and successfully converting opportunities into long-term client partnerships. The Account Manager will also participate in the development of bids & proposals, presentations, and service agreements, and will lead negotiations through to contract execution.

In addition, the Account Manager will serve as a trusted advisor to an existing portfolio of clients, ensuring a high level of client satisfaction, identifying opportunities for service expansion, and supporting long-term account growth and retention.

This hybrid position combines office-based work, remote work from a dedicated home office, and regular travel for client meetings, site visits, trade shows, industry events, conferences, and other business development activities.

The compensation structure includes:

• Competitive base salary
• Bonus structure
• Monthly car allowance
• Benefits and RRSP eligibility from day one
• An employee rewards program
• Perk programs

What you will bring:

• Post-secondary degree or diploma in Business, Human Resources, Marketing, Commerce, or a related discipline; an equivalent combination of education and relevant experience will be considered
• Senior level experience in business development, sales, account management, or client relationship management
• Experience selling professional services, HR services, or business solutions preferred
• Demonstrated success in generating new business and achieving revenue targets
• Experience developing proposals, presentations, and service agreements
• Proven ability to build and maintain long-term client relationships
• Strong consultative selling and relationship management skills
• Excellent networking, negotiation, and closing abilities
• Exceptional verbal, written, and presentation skills
• Strong business acumen with the ability to understand client challenges and align solutions to business needs
• Highly self-motivated with a results-oriented approach
• Effective organizational and time-management skills with the ability to manage multiple priorities
• Proficiency with CRM systems and Microsoft Office applications
• Ability to work independently and collaboratively within a team environment
• Valid unrestricted driver’s license and access to a reliable vehicle
• Ability to travel regularly for client meetings, industry events, and conferences
• Ability to maintain a dedicated and professional home office environment

We serve a diverse population across Canada and are committed to reflecting that diversity within our workforce. At Xpera HR Services, every employee is encouraged to bring their authentic self to work.

We welcome and encourage applications from people with disabilities. Candidates may request accommodations at any stage of the recruitment and assessment process.

In accordance with Human Rights and Accessibility legislation, Xpera HR Services is an equal opportunity employer dedicated to an inclusive, barrier-free recruitment experience. Applicants should notify Human Resources if they require any accommodations during the process.

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