Account Executive

Microserve; Calgary; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Time-off policies

Paid time off

Extended Medical and Dental

Employee discounts

Wellness & Engagement activities

Community involvement

Hybrid working environment

Learning opportunities

Job summary

Microserve in Calgary, Alberta is seeking an Account Executive to expand and manage our client base by delivering IT services and solutions.

You will identify new opportunities, nurture relationships with decision makers, and coordinate with internal teams to craft solution-based proposals. The hybrid work environment and comprehensive benefits are highlighted in this role.

Qualifications

• Degree/diploma in related Business field is strongly preferred.
• Experience in sales/account management within the IT Solutions and Services.
• Extensive knowledge and interest in local IT market and industry is strongly desired.
• High level of skill with Microsoft Office Suite, especially Word and Excel.
• Excellent verbal and written communication skills; ability to make presentations to various clients.
• Goal-oriented "go-getter" attitude to achieve targets through self-motivation and determination.
• Demonstrated ability to maintain relationships.
• Strong leadership skills will be considered an asset.

Responsibilities

• Actively seek, identify, qualify and develop new business opportunities specializing in IT Services and Solutions.
• Build strong client relationships and continue to build new opportunities within assigned accounts on an ongoing basis
• Develop and nurture solid business relationships with influencer's and decision makers within client organizations who will see you as a trusted IT advisor
• Work closely with other members of the team to develop and present technical solutions that are the best-fit for our clients’ needs
• Take overall responsibility for all aspects of the sales process to ensure the successful delivery of solutions and services within assigned client accounts
• Update and Manage Client information and opportunities in CRM
• Provide forecast and other reports as requested by management
• Act as an escalation point for clients on issues pertaining to all aspects of their relationships with Microserve
• Participate in call-based and other marketing or lead generation campaigns as required
• Consistently demonstrate a high level of teamwork through working cooperatively and effectively with other internal and external stakeholders
• Lead and/or participate in writing proposals and RFP responses for your clients.

Skills

Sales experience

Relationship building

MS Office

Communication skills

Lead generation

Education

Business degree

Tools

CRM software

MS Excel

Job description

Position Overview

Microserve is looking for a competent, motivated, and ambitious Account Executive to join our team in Calgary, Alberta. If you love finding new business opportunities and managing relationships with existing clients, this job is for you! You will be directly responsible for the maintenance and expansion of our customer base.

As an Account Executive, you will be responsible for identifying and developing new client prospects, managing client relationships, and ensuring the successful delivery of Microserve services and solutions to clients. You will develop comprehensive strategies to drive team success and own customer relationships.

Additionally, you will leverage your business and partnership relationships by researching the account to understand its operating model, business challenges, critical metrics, and growth strategy to develop a solution-based strategy to retain and build client relationships and partnerships.

Responsibilities:

• Actively seek, identify, qualify and develop new business opportunities specializing in IT Services and Solutions.
• Build strong client relationships and continue to build new opportunities within assigned accounts on an ongoing basis
• Develop and nurture solid business relationships with influencer's and decision makers within client organizations who will see you as a trusted IT advisor
• Work closely with other members of the team to develop and present technical solutions that are the best-fit for our clients’ needs
• Take overall responsibility for all aspects of the sales process to ensure the successful delivery of solutions and services within assigned client accounts
• Update and Manage Client information and opportunities in CRM
• Provide forecast and other reports as requested by management
• Act as an escalation point for clients on issues pertaining to all aspects of their relationships with Microserve
• Participate in call-based and other marketing or lead generation campaigns as required
• Consistently demonstrate a high level of teamwork through working cooperatively and effectively with other internal and external stakeholders
• Lead and/or participate in writing proposals and RFP responses for your clients.

Requirements

• Degree/diploma in related Business field is strongly preferred
• Experienced in sales/account management within the IT Solutions and Services.
• Extensive knowledge and interest in local IT market and industry is strongly desired
• High level of skill with Microsoft Office Suite, especially Word and Excel.
• Excellent verbal and written communication skills; ability to make presentations to various clients
• Goal-oriented "go-getter" attitude to achieve targets through self-motivation and determination
• Demonstrated ability to maintain relationships
• Strong leadership skills will be considered an asset

What do you get?

• Time-off policies that promote work/life balance
• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities - Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement - We care about giving back to our communities and plan for volunteering events at least once per quarter
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities