Account Director, Facilities — Lead Multi-Site Ops & Growth

Dexterra Facilities Management; Halifax; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Employee Referral Program

Fully covered medical & dental care

Growth opportunities

Job summary

Dexterra Group is seeking an experienced operations leader to oversee custodial and maintenance management across multiple sites in North America. The role emphasizes client relations, service delivery, and team leadership to meet performance goals.

You will guide on-site teams, ensure safety and quality standards, and support people development while driving efficiency and accountability in a dynamic environment.

Qualifications

• Minimum of 2 years of operational experience in custodial and maintenance management.
• Experience overseeing custodial operations in retail and office environments is an asset.
• Multi-site contract experience is a plus.
• Ability to travel overnight when required.
• Must pass a Federal criminal background check and have a clean driver’s abstract.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts.
• Build and maintain strong client relationships through excellent service delivery.
• Manage, mentor, and inspire on-site teams to achieve performance goals.
• Identify and pursue new business opportunities to drive account growth.
• Oversee resource planning, scheduling, and workforce optimization.
• Recruit, onboard, and train team members to support operational success.
• Ensure compliance with safety standards and quality assurance protocols.
• Drive client satisfaction and long-term account retention.

Skills

Operational leadership

Custodial management

Multi-site oversight

Travel readiness

Safety compliance

People development

Strong communication

Detail-oriented

Background check clearance

Driver's abstract

Job description

Dexterra Group is seeking an experienced operations leader to oversee custodial and maintenance management across multiple sites in North America. The role emphasizes client relations, service delivery, and team leadership to meet performance goals.

You will guide on-site teams, ensure safety and quality standards, and support people development while driving efficiency and accountability in a dynamic environment.