Account Director: Campus Facilities & Client Growth

Dexterra; Burnaby; On-site; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Employee Referral Program

Career growth opportunities

Be part of an industry leader

Job summary

Dexterra Group is seeking an Account Director to lead a facilities management team at Simon Fraser University, delivering high-quality custodial services across a dynamic campus. You will be the primary client contact, manage budgets, and drive operational excellence.

You will mentor on-site teams, build strong university partnerships, ensure safety compliance, and seek new opportunities to grow the account while elevating service standards across the post-secondary environment.

Qualifications

• Minimum of 2 years of management experience in facility services or related field.
• Proficiency in Microsoft Office 365 and other software applications.
• Ability to effectively use hand-held computer technology.
• Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline.
• Strong communication skills with the ability to interact professionally with clients at all levels.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts.
• Build and maintain strong client relationships through excellent service delivery.
• Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
• Manage, mentor, and inspire on-site teams to achieve performance goals.
• Identify and pursue new business opportunities to drive account growth.
• Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
• Oversee resource planning, scheduling, and workforce optimization.
• Recruit, onboard, and train team members to support operational success.
• Ensure compliance with safety standards and quality assurance protocols.
• Drive client satisfaction and long-term account retention.

Skills

Management experience

Client relationships

Leadership

Operational planning

Communication

Tools

MS Office 365

Hand-held devices

Job description

Dexterra Group is seeking an Account Director to lead a facilities management team at Simon Fraser University, delivering high-quality custodial services across a dynamic campus. You will be the primary client contact, manage budgets, and drive operational excellence.

You will mentor on-site teams, build strong university partnerships, ensure safety compliance, and seek new opportunities to grow the account while elevating service standards across the post-secondary environment.