Director of Operations

Dexterra; Ottawa; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Career advancement and professional development opportunities

Competitive compensation and benefits package

Employee Referral Program

Job summary

Dexterra, located in Ottawa, is seeking a Director of Operations to lead multi-site operations, drive performance, and strengthen client relationships. The successful candidate will ensure operational and financial excellence across our portfolio while maintaining service standards.

This position requires over 7 years of leadership experience in building automation systems and a proven track record managing multi-site operations. The role offers career advancement, competitive compensation, and a commitment to diversity and inclusion.

Qualifications

• 7+ years of progressive leadership experience in building automation controls systems.
• Proven experience managing multi‑site or multi‑account operations.
• Experience leading large teams, including frontline staff and operational managers.

Responsibilities

• Lead and oversee daily operations across multiple client sites or contracts.
• Monitor operational performance and ensure all KPIs and contract requirements are met.
• Drive continuous improvement initiatives to enhance efficiency and service delivery.

Skills

Leadership experience in building automation controls

Financial acumen

Client relationship management

Problem-solving abilities

Decision-making skills

Education

Post-secondary education in business or operations management

Job description

Director of Operations

We are looking for a Director of Operations to lead multi-site operations, drive performance, and strengthen client relationships while ensuring operational, financial, and service excellence across our portfolio.

What You’ll Do

As Director of Operations, you will provide strategic and hands‑on leadership across multiple accounts and operational teams. You will be responsible for ensuring all sites meet contractual obligations, financial targets, and service standards while building strong, long‑term client partnerships.

Key Responsibilities

• Lead and oversee daily operations across multiple client sites or contracts
• Ensure consistent delivery of high‑quality building automation controls systems
• Build and maintain strong relationships with key client stakeholders and decision‑makers
• Monitor operational performance and ensure all KPIs, SLAs, and contract requirements are met
• Oversee financial performance including budgeting, forecasting, and cost control
• Review monthly and weekly financial and operational reports to drive accountability and improvements
• Support Area Managers, Account Managers, and site leadership teams through coaching and development
• Drive continuous improvement initiatives to enhance efficiency, service delivery, and profitability
• Manage workforce planning, staffing models, and subcontractor/vendor relationships
• Ensure compliance with safety standards, company policies, and regulatory requirements
• Partner with sales and business development teams to support growth opportunities and new contract mobilization
• Act as an escalation point for operational and client issues, ensuring timely resolution

What You Bring

• 7+ years of progressive leadership experience in building automation controls systems within operations
• Proven experience managing multi‑site or multi‑account operations
• Strong financial acumen including budgeting, forecasting, and P&L responsibility
• Excellent client relationship and stakeholder management skills
• Experience leading large teams, including frontline staff and operational managers
• Strong problem‑solving and decision‑making abilities in fast‑paced environments
• Ability to balance strategic oversight with hands‑on operational leadership
• Knowledge of contract management and service‑level compliance
• Post‑secondary education in business, operations management, automated controls or related field is an asset

What’s in it for you

• Be part of an industry that's more important than ever.
• Career advancement and professional development opportunities.
• Work with an industry‑leading team focused on safety, innovation, and operational excellence.
• Competitive compensation and benefits package.
• Employee Referral Program.
• Be #1 on Day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors.

Accommodation is available upon request throughout all stages of the recruitment and selection process.

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