Account Director - Facilities

Dexterra Facilities Management; Halifax; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Employee Referral Program

Fully covered medical & dental care

Growth opportunities

Job summary

Dexterra Group is seeking an experienced operations leader to oversee custodial and maintenance management across multiple sites in North America. The role emphasizes client relations, service delivery, and team leadership to meet performance goals.

You will guide on-site teams, ensure safety and quality standards, and support people development while driving efficiency and accountability in a dynamic environment.

Qualifications

• Minimum of 2 years of operational experience in custodial and maintenance management.
• Experience overseeing custodial operations in retail and office environments is an asset.
• Multi-site contract experience is a plus.
• Ability to travel overnight when required.
• Must pass a Federal criminal background check and have a clean driver’s abstract.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts.
• Build and maintain strong client relationships through excellent service delivery.
• Manage, mentor, and inspire on-site teams to achieve performance goals.
• Identify and pursue new business opportunities to drive account growth.
• Oversee resource planning, scheduling, and workforce optimization.
• Recruit, onboard, and train team members to support operational success.
• Ensure compliance with safety standards and quality assurance protocols.
• Drive client satisfaction and long-term account retention.

Skills

Operational leadership

Custodial management

Multi-site oversight

Travel readiness

Safety compliance

People development

Strong communication

Detail-oriented

Background check clearance

Driver's abstract

Job description

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud of: Work That Matters, People Who Care.

Job Description

Key Responsibilities:

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational success
• Ensure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

COMPETENCIES FOR SUCCESS:

• Strong leadership presence with the ability to influence and inspire
• Results-oriented, with a focus on operational excellence and execution
• High level of accountability—for self and others
• Collaborative mindset and commitment to team success
• Exceptional attention to detail and organizational skills
• Comfortable using data and technology to inform decisions
• Committed to inclusive leadership—ensuring every voice is heard

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of operational experience in Custodial & Maintenance management.
• Experience overseeing custodial operations in retail and office environments is considered an asset.
• Multi site contract experience is a plus
• Ability to travel overnight when required
• Awareness of technical elements needed to deliver services support
• Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
• Excellent interpersonal and communication skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.
• Must pass a Federal criminal background check
• Must have a clean drivers abstract

Additional Information

WHAT’S IN IT FOR YOU?

• Employee Referral Program
• Fully covered supplemental medical and dental care benefits.
• While other companies are downsizing, we are growing!
• Be number one from day one by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.