24/7 SOCC Dispatcher: Career Growth & Security Coordination

Paladin Security; Nanaimo; On-site; CAD 45,000 - 65,000; Full time

Job summary

Paladin Security is seeking a dedicated Security Operations Centre (SOCC) Dispatcher in Nanaimo to manage inbound calls, alarms, and radio traffic. You will dispatch officers and mobile patrols, monitor lone worker safety, and coordinate emergency responses according to established procedures.

The role requires strong multitasking, calm decision-making, and excellent communication. Proficiency in TrackTik and Microsoft Office is preferred, with prior dispatch or security ops experience preferred.

Qualifications

• Ability to multitask in a fast-paced environment.
• Remain calm, professional, and solution-focused under pressure.
• Minimum typing speed of 50 WPM.
• Strong computer skills and proficiency with Outlook, Word and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Answer and manage incoming calls, alarms, radio traffic, and emergency communications.
• Dispatch security officers, mobile patrols, supervisors, and alarm responses per procedures.
• Monitor lone worker activities and conduct safety check-ins.
• Coordinate emergency responses, escalations, and after-hours support.
• Maintain dispatch logs, incident reports, and operational records.
• Support scheduling, shift changes, call-outs, and coverage requests.
• Communicate professionally with clients, security personnel, management, and emergency services.
• Perform additional operational, administrative, and coordination duties as required.

Skills

Multitasking

Calm under pressure

Typing 50 WPM

MS Office proficiency

Verbal and written communication

Attention to detail

Problem solving

Education

Public Safety Communications training

Tools

TrackTik

Microsoft Outlook

Microsoft Word/Excel

Job description

Paladin Security is seeking a dedicated Security Operations Centre (SOCC) Dispatcher in Nanaimo to manage inbound calls, alarms, and radio traffic. You will dispatch officers and mobile patrols, monitor lone worker safety, and coordinate emergency responses according to established procedures.

The role requires strong multitasking, calm decision-making, and excellent communication. Proficiency in TrackTik and Microsoft Office is preferred, with prior dispatch or security ops experience preferred.