24/7 Security Command Centre Dispatcher

Paladin Security; Vernon; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Uniforms provided at no cost

Development and training through Palad

Development and training through Palad

Opportunities for career growth in the

Opportunities for career growth in the

Extended health and dental benefits

Employee and Family Assistance Program

Exclusive discounts for employees

Job summary

Paladin Security is seeking experienced Operators to coordinate emergency responses, monitor events, and dispatch resources to client facilities province-wide from our Security Command Centre. You will direct and instruct officers in the field, provide exceptional customer service, and support internal teams in a fast-paced environment.

The role requires strong communication, problem-solving, and the ability to work under pressure while maintaining confidentiality and high professional

Qualifications

• BC Security License or ability to obtain.
• Minimum 1 year of work experience in the security industry.
• Minimum 6 months in security control centre or command centre work experience (call centre alone not sufficient).
• Minimum 6 months administering security access software with resource-dispatching / deployment experience.
• Minimum 6 months using integrated security systems (CCTV, access control, intrusion).
• Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone).
• Experience with Photo ID software, HID card systems.
• Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan).
• Strong computer proficiency, especially Microsoft Office; 40 wpm.
• Positive customer service experience in a professional environment.
• Strong time management, organizational, and prioritization skills.
• Ability to work independently in high-pressure environments.
• High level of discretion and confidentiality.
• Legal authorization to work in Canada.
• #ON1

Responsibilities

• Monitor alarm events, live incidents, and surveillance video.
• Dispatch emergency services and security staff when needed.
• Handle after-hours service requests and triage tech/system issues.
• Maintain detailed incident logs and evidence reports.
• Operate integrated software platforms (CCTV, Access Control, Intrusion).
• Manage high-volume communication via phone, email, and internal systems.
• Conduct daily compliance audits.
• Remain calm, organized, and professional in high-stress scenarios.
• Other duties as required to meet operational needs.

Skills

Security experience

Customer service

Time management

Independent work

Tools

Lenel

GE

DSC

Keyscan

BOSCH

Milestone

Job description

Paladin Security is seeking experienced Operators to coordinate emergency responses, monitor events, and dispatch resources to client facilities province-wide from our Security Command Centre. You will direct and instruct officers in the field, provide exceptional customer service, and support internal teams in a fast-paced environment.

The role requires strong communication, problem-solving, and the ability to work under pressure while maintaining confidentiality and high professional