Security Operations Centre (SOCC) Dispatcher

Paladin Security; Nanaimo; On-site; CAD 45,000 - 65,000; Full time

Job summary

Paladin Security is seeking a dedicated Security Operations Centre (SOCC) Dispatcher in Nanaimo to manage inbound calls, alarms, and radio traffic. You will dispatch officers and mobile patrols, monitor lone worker safety, and coordinate emergency responses according to established procedures.

The role requires strong multitasking, calm decision-making, and excellent communication. Proficiency in TrackTik and Microsoft Office is preferred, with prior dispatch or security ops experience preferred.

Qualifications

• Ability to multitask in a fast-paced environment.
• Remain calm, professional, and solution-focused under pressure.
• Minimum typing speed of 50 WPM.
• Strong computer skills and proficiency with Outlook, Word and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Answer and manage incoming calls, alarms, radio traffic, and emergency communications.
• Dispatch security officers, mobile patrols, supervisors, and alarm responses per procedures.
• Monitor lone worker activities and conduct safety check-ins.
• Coordinate emergency responses, escalations, and after-hours support.
• Maintain dispatch logs, incident reports, and operational records.
• Support scheduling, shift changes, call-outs, and coverage requests.
• Communicate professionally with clients, security personnel, management, and emergency services.
• Perform additional operational, administrative, and coordination duties as required.

Skills

Multitasking

Calm under pressure

Typing 50 WPM

MS Office proficiency

Verbal and written communication

Attention to detail

Problem solving

Education

Public Safety Communications training

Tools

TrackTik

Microsoft Outlook

Microsoft Word/Excel

Job description

Security Operations Centre (SOCC) Dispatcher

Security Operations Centre (SOCC) Dispatcher

Site Overview

The Paladin Security Operations Centre (SOCC) is a 24/7 communications and dispatch hub supporting security operations across Vancouver Island. The SOCC coordinates alarm responses, mobile patrols, emergency communications, scheduling support, and operational escalations.

Key Responsibilities

Answer and manage incoming phone calls, alarms, radio traffic, and emergency communications.

Dispatch security officers, mobile patrols, supervisors, and alarm responses in accordance with established procedures.

Monitor lone worker activities and conduct required safety check-ins.

Coordinate emergency responses, escalations, and after-hours operational support.

Maintain accurate dispatch logs, incident reports, and operational records.

Support scheduling activities, shift changes, call-outs, and coverage requests.

Communicate professionally with clients, security personnel, management teams, and emergency services.

Perform additional operational, administrative, and coordination duties as required to support the effective operation of the Security Operations Centre.

What We're Looking For

Proven ability to multitask, prioritize competing demands, and adapt quickly in a fast-paced, dynamic environment.

Ability to remain calm, professional, and solutions-focused while working under pressure and responding to urgent situations.

Minimum typing speed of 50 WPM.

Strong computer skills and proficiency in Microsoft Outlook, Word, and Excel.

Excellent verbal and written communication skills.

Strong attention to detail and problem-solving abilities.

Nice to Have

Valid BC Security Worker Licence.

Previous experience in dispatch, security operations, alarm monitoring, call centre operations, or customer service.

Education or training in Public Safety Communications, Criminal Justice, Emergency Management, or a related field.

Experience with TrackTik or similar workforce management software.

Why Join Paladin?

Career advancement opportunities and promotion from within.

Supportive team environment and ongoing professional development.

An opportunity to play a key role in keeping our people, clients, and communities safe.

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!