Healthcare Operations Centre Dispatcher

Paladin Security; Burnaby; On-site; CAD 29,000 - 41,000; Full time

Benefits offered by this job

Great Place to Work Certified

Career advancement opportunities

Employee well-being programs

Job summary

Paladin Security in Burnaby, BC is seeking a Healthcare Operations Centre Dispatcher for a full-time, on-site role. The position pays CA$25.28 per hour and involves serving as a multi‑faceted call taker, dispatcher, report writer, and response coordinator within our 24/7 Operations Centre.

You will handle calls, dispatch alarms, and document incident details while maintaining confidentiality and safety compliance. Prior experience in security or call centre operations is a plus.

Qualifications

• Minimum typing speed of 50 WPM.
• Proficiency with computers, including Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Proven ability to prioritize tasks, multitask, and manage time in a high-volume setting.
• Ability to maintain composure and problem-solve effectively during stressful situations.

Responsibilities

• Handle incoming phone calls and radio communications calmly and professionally.
• Dispatch alarm responses and deploy security resources effectively within designated timeframes.
• Respond to book-offs, accident reports, and active emergencies, escalating critical issues to management as needed.
• Document all response details and compile clear, accurate incident reports for clients and internal leadership.
• Perform and log hourly safety check-ins in accordance with Paladin and WorkSafeBC policies.
• Maintain strict confidentiality while handling sensitive healthcare and security information.

Skills

Typing speed 50 WPM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Strong written and verbal skills

Prioritizing multitasking in high‑flow

Education

Public Safety Communications training

Tools

Word processing

Job description

Full-time Burnaby, British Columbia On-site CA$25.28/hr

Position Overview

Job Title: Healthcare Operations Centre Dispatcher

Employment Type: Full-time

Pay Rate: $25.28 per hour

Site Overview

The Paladin Security Operations Centre serves as a 24/7/365 centralized escalation point and communications hub for our healthcare security program. Connecting on-site security guards, management, and client leadership, the centre ensures fast, organized, and reliable support across healthcare environments.

What You'll Be Doing

As a Healthcare Operations Centre Dispatcher, you will serve as a multi-faceted call taker, dispatcher, report writer, and response coordinator. You will act as a vital support system for healthcare security operations by managing real-time incidents and clear communication.

Handle incoming phone calls and radio communications calmly and professionally.

Dispatch alarm responses and deploy security resources effectively within designated timeframes.

Respond to book-offs, accident reports, and active emergencies, escalating critical issues to management as needed.

Document all response details and compile clear, accurate incident reports for clients and internal leadership.

Perform and log hourly safety check-ins in accordance with Paladin and WorkSafeBC policies.

Maintain strict confidentiality while handling sensitive healthcare and security information.

Must Haves

Minimum typing speed of 50 WPM.

Proficiency with computers, including Microsoft Word, Excel, and Outlook.

Strong written and verbal communication skills.

Proven ability to prioritize tasks, multitask, and manage time in a high-volume setting.

Ability to maintain composure and problem-solve effectively during stressful situations.

Nice-to-Haves

Prior experience in security, call centre operations, or customer service.

Formal training or education in Public Safety Communications.

What's In It For You?

A rewarding role with a Great Place to Work Certified company.

Clear pathways for career advancement and promotion from within.

A collaborative, supportive team culture focused on professional development and employee well-being.

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.