Security Operator / Dispatcher (Call Centre Agent)

Paladin Security; Burnaby; On-site; CAD 29,000 - 30,000; Part time

Job summary

Paladin Security is seeking a part-time Operations Centre Operator in Burnaby to handle a high volume of calls and emails, dispatch alarm responses, and initiate after-hours security requests. You will document information in detailed reports and maintain calm, professional communication with clients and officers.

Requirements include 1–2 years in call center or related roles, excellent written and verbal communication, and strong time management.

Qualifications

• 1-2 years of call center, dispatching, scheduling, security, or related work experience.
• Excellent communication (verbal and written) and strong interpersonal skills.
• Detail-oriented with strong time management and organizational skills.

Responsibilities

• Handle a high volume of inbound/outbound calls and email communication.
• Dispatch alarm response calls and initiate after-hour service requests.
• Maintain comprehensive reports documenting all information.
• Provide exceptional customer service while remaining calm under pressure.
• Collaborate with security officers, clients, and Paladin management as needed.

Skills

Call center

Dispatching

Scheduling

Security

Tools

Microsoft Office

Job description

Overview

We have an exciting opportunity in our Operations Centre where you will play a critical role in protecting people and maintaining secure environments! Our Operators are responsible for facilitating communication and responses between our Security Officers, clients, and Paladin management throughout the province, regarding emergency situations, special requests, site safety, and more.

Pay Rate:

$21.00/hour and $21.50 after probation

Work Hours:

Part time - Friday and Saturday 1530-2350

Responsibilities:

• Handle a high volume of inbound / outbound calls and email communication
• Dispatch alarm response calls
• Initiate after-hour emergency service calls and security requests
• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Document all information into comprehensive reports

Requirements:

• 1-2 years of call center, dispatching, scheduling, security, or related work experience
• Excellent communication (both verbal and written) and strong interpersonal skills
• Demonstrated computer literacy, proficiency in Microsoft Office (Word, Excel, Outlook), and a willingness to learn new systems
• Detail-oriented with strong time management, organizational, and prioritization skills
• Ability to handle confidential company and employee information, procedures, and facilities' systems with discretion
• Solid security knowledge and situational awareness

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Full-Time position