Security Dispatch Coordinator - Fast-Paced Ops & Scheduling

Backwoods Security; Nisku; Hybrid; CAD 24,000 - 34,000; Full time

Job summary

Backwoods Security Services in Western Canada seeks a reliable Dispatcher to join our Security Operations team in Nisku. You will coordinate daily security operations, communicate with clients and guards, and arrange schedules to ensure coverage.

This role requires 2–3 years in dispatch or security operations, strong tech skills, and the ability to multitask in a fast-paced environment. Alberta Security License is an asset.

Qualifications

• 2–3 years of dispatch, scheduling or security operations experience.
• Strong English communication, both written and verbal.
• Excellent typing and data-entry accuracy.
• Ability to multitask in a busy operational environment.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Coordinate daily security operations and ensure staffing coverage.
• Review and verify schedules to identify coverage gaps.
• Communicate with security guards in the field and provide operational support.
• Receive client requests and arrange appropriate security coverage.
• Prepare and distribute accurate weekly schedules.
• Respond to and dispatch emergency alarm calls.
• Monitor attendance and elevate recurring concerns.
• Monitor access control, CCTV, and other systems.
• Manage employee accommodation bookings and scheduling costs.
• Maintain and update schedules using scheduling software.
• Ensure scheduling practices meet Hours of Work requirements.
• Communicate professionally with clients, guards, and internal teams.
• Troubleshoot operational issues and provide solutions.
• Track and manage company assets assigned to employees.
• Maintain records, reports, and system updates.

Skills

Dispatch operations

Scheduling software

English communication

Typing / data-entry

Multitasking

Problem solving

Calm under pressure

Team oriented

Education

Alberta Security License

Tools

Scheduling software

Job description

Backwoods Security Services in Western Canada seeks a reliable Dispatcher to join our Security Operations team in Nisku. You will coordinate daily security operations, communicate with clients and guards, and arrange schedules to ensure coverage.

This role requires 2–3 years in dispatch or security operations, strong tech skills, and the ability to multitask in a fast-paced environment. Alberta Security License is an asset.