24/7 IT Operations & Automation Analyst

rbc; Toronto; Presencial; CAD 81.000 - 99.000; Jornada completa

Descripción de la vacante

RBC is seeking a dedicated SRO Operations professional to provide 24/7/365 technical support for RBC's Global HPE NonStop environments, with a focus on continuous improvement and delivering exceptional client service across the bank.

You will handle fault and incident management, change management, batch run/monitoring, automation of manual tasks, and process improvements, with exposure to Mainframe tools (TSO/ISPF/VSAM/Endevor), NSK, UNIX/Linux, ServiceNow, and Moogsoft in a collaborative,

Formación

• Must have strong written and oral communication and presentation skills.
• Ability to learn quickly and transfer knowledge to others.
• Knowledge of HPE NonStop, NSK and Mainframe tools and operating environments.
• Familiarity with ITIL Foundation practices and service management.

Responsabilidades

• Provide 24/7/365 technical support for RBC's Global HPE NonStop environments.
• Fault and Incident Management
• Change Management and Batch Run/Monitoring
• Automation of manual tasks and process improvements
• Collaborate with stakeholders and escalate as needed

Conocimientos

Communication

Stakeholder mgmt

ITIL Foundation

HPE NonStop

Mainframe skills

Unix/Linux

ServiceNow

Moogsoft

Problem solving

Herramientas

TSO/ISPF

Endevor

FileAid

Xpediter

NSK

Unix/Linux tooling

Descripción del empleo

RBC is seeking a dedicated SRO Operations professional to provide 24/7/365 technical support for RBC's Global HPE NonStop environments, with a focus on continuous improvement and delivering exceptional client service across the bank.

You will handle fault and incident management, change management, batch run/monitoring, automation of manual tasks, and process improvements, with exposure to Mainframe tools (TSO/ISPF/VSAM/Endevor), NSK, UNIX/Linux, ServiceNow, and Moogsoft in a collaborative,