IT Operations Analyst - 24/7 Automation & Support

RBC; Toronto; Presencial; CAD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Total rewards program

Flexible benefits

World-class training program

Flexible work / life balance

Resumo da oferta

RBC is seeking a skilled SRO Operations engineer to provide around-the-clock technical support for global HPE NonStop environments. The role emphasizes continuous improvement, client service excellence, and automation to streamline monitoring and operations.

You will manage incidents, changes, batch processes, and contribute to process improvements in a high-performing team within RBC's Technology and Operations platform in Toronto.

Qualificações

• Demonstrated written and oral communication skills with strong presentation abilities.
• Strong understanding of technology and/or financial services industry.
• Ability to learn new concepts quickly and transfer knowledge.
• Strong ability to manage expectations with team, management, and clients.
• Knowledge of HPE NonStop (Tandem), IBM iSeries, NSK Technologies and OS (Unix/AIX/Linux).
• Knowledge of ITIL, ServiceNow, Moogsoft, and Mainframe tools.

Responsabilidades

• Provide 24/7/365 technical support for RBC's Global HPE NonStop environments.
• Focus on continuous improvement to the business by delivering excellent client service.
• Handle fault and incident management, problem escalation, change management.
• Batch run/monitoring and automation tasks to reduce toil and improve processes.

Conhecimentos

HPE NonStop

IBM iSeries

UNIX/Linux

ITIL Foundation

ServiceNow

Moogsoft

Mainframe tools

Communication

Ferramentas

TSO/ISPF/VSAM

Endevor

Descrição da oferta de emprego

RBC is seeking a skilled SRO Operations engineer to provide around-the-clock technical support for global HPE NonStop environments. The role emphasizes continuous improvement, client service excellence, and automation to streamline monitoring and operations.

You will manage incidents, changes, batch processes, and contribute to process improvements in a high-performing team within RBC's Technology and Operations platform in Toronto.