Operations Associate: Fast-Paced, High-Impact Support

RBC; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Stock where applicable

World-class training program

Challenging work

Job summary

RBC in Toronto, ON, is seeking a detail-oriented team member to support daily task processing within Wealth Management platforms including RBC Express, Service Link, JEFE, and BTS. You will balance workloads, meet SLAs, and may work overtime during peak periods such as RRSP season.

The role emphasizes cross-training across groups, accuracy, and outstanding client service as you handle wires, payments, deposits, new accounts, and related inquiries.

Qualifications

• High school diploma or equivalent.
• Ability to handle multiple task and be able to prioritize.
• Ability to handle high volume at peak times in a fast pace enviroment.
• Be able to work overtime when required to meet SLA’s and high volumes at peak time.

Responsibilities

• Will be cross trained within the teams to be able to prioritize work and assist where it is mostly needed
• Assist with processing outgoing wires, bill payments, cheque deposits, pension returns, new accounts, JEFE processing and Service link request and Inquiries.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Education

High school diploma or equivalent

Tools

RBC Express

BTS

JEFE

Servicelink

Excel

Job description

RBC in Toronto, ON, is seeking a detail-oriented team member to support daily task processing within Wealth Management platforms including RBC Express, Service Link, JEFE, and BTS. You will balance workloads, meet SLAs, and may work overtime during peak periods such as RRSP season.

The role emphasizes cross-training across groups, accuracy, and outstanding client service as you handle wires, payments, deposits, new accounts, and related inquiries.