IT Operations Analyst - HPE Non-Stop Operations

rbc; Toronto; On-site; CAD 81,000 - 99,000; Full time

Job summary

RBC is seeking a dedicated SRO Operations professional to provide 24/7/365 technical support for RBC's Global HPE NonStop environments, with a focus on continuous improvement and delivering exceptional client service across the bank.

You will handle fault and incident management, change management, batch run/monitoring, automation of manual tasks, and process improvements, with exposure to Mainframe tools (TSO/ISPF/VSAM/Endevor), NSK, UNIX/Linux, ServiceNow, and Moogsoft in a collaborative,

Qualifications

• Must have strong written and oral communication and presentation skills.
• Ability to learn quickly and transfer knowledge to others.
• Knowledge of HPE NonStop, NSK and Mainframe tools and operating environments.
• Familiarity with ITIL Foundation practices and service management.

Responsibilities

• Provide 24/7/365 technical support for RBC's Global HPE NonStop environments.
• Fault and Incident Management
• Change Management and Batch Run/Monitoring
• Automation of manual tasks and process improvements
• Collaborate with stakeholders and escalate as needed

Skills

Communication

Stakeholder mgmt

ITIL Foundation

HPE NonStop

Mainframe skills

Unix/Linux

ServiceNow

Moogsoft

Problem solving

Tools

TSO/ISPF

Endevor

FileAid

Xpediter

NSK

Unix/Linux tooling

Job description

Job Description

What is the opportunity?

The SRO Operations environment consists of HPE Nonstop Operations, Mainframe Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC). We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximise our core capabilities in the areas of operational excellence.

What will you do?

• Provides 24/7/365 technical support for RBC's Global HPE NonStop environments. Focus is on continuous improvement to the business by providing excellent Client Service.
• Fault and Incident Management
• Problem Escalation
• Change Management
• Batch Run/Monitoring
• Recommending Process Improvements
• Automation: Message Suppression: Toil Reduction
• Automate manual tasks.

What do you need to succeed?

Must-have

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• A strong understanding of technology and/or financial services industry.
• Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others.
• Strong ability to manage expectations with team, management, and clients, and deliver on them.
• Strong knowledge of HPE NonStop (Tandem) / IBM iSeries / NSK Technologies and Operating System, Unix / AIX / Linux Network, Distributed Systems and Console based technologies.
• Knowledge of Service Now Application, Knowledge of MoogSoft Application, Knowledge of ITIL Foundation, Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI),

Nice-to-have

• Experience in a matrix environment, such as a large, publicly traded corporation
• Ability to facilitate between and influence key decision makers.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

• Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

• Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-10-13
• Application Deadline: 2026-10-31

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Expand your limits and create a new future together at RBC.

Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .