Customer Experience jobs in Brazil

Job Description

We're looking for: A motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience! Our Digital Inside Sales Specialists are at the forefront of our customer experience for both new and existing customers of Zendesk. In the role, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will do this by providing several touch points across the customer journey to help them have an informed buying decision. This is a new team at Zendesk, so you will be one of the founding members in what will be a fast-growing area for our business.

Ideal candidates joining our team will bring a consistent track record in achieving targets; Software/SaaS experience is a plus. Travel to a Zendesk office is required throughout training and then will move to a hybrid schedule.

Responsibilities

• Respond to a large number of inbound leads and existing customers through various channels, primarily through chat and email.

• Actively resolve prospect and customer inquiries to drive online business conversion rates

• Become an expert on Zendesk products

• Be the voice of our customers; understand their needs and make them champions

• Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.

• Exceed activity, pipeline, and revenue goals on a weekly basis
  

Required

• Excellent written communication skills in English

• Will require working with clients/prospects across Zendesk’s global market

• 1+ years of sales experience; software/SaaS experience preferred

• Real passion for Zendesk technology and quick ability to learn tools and processes

• Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times

• Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task

Where We Work

Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.