lavori da Customer Experience in località United States

Progressive Technology is seeking a highly motivated and detail-oriented Assistente de Loja Virtual to manage and support our online stores on platforms such as Shopee and Mercado Livre. The ideal candidate will be responsible for ensuring smooth day-to-day operations of the virtual stores, optimizing product listings, handling customer inquiries, and collaborating with cross-functional teams to enhance the customer experience. This remote role is perfect for someone passionate about e-commerce and digital sales, looking to grow within a dynamic, technology-driven company.

• Manage and update product listings on Shopee and Mercado Livre platforms, ensuring accurate descriptions, prices, and stock levels.

• Respond promptly and professionally to customer inquiries, reviews, and messages, maintaining high customer satisfaction.

• Monitor daily sales performance, track orders, and coordinate with logistics to ensure timely delivery.

• Assist in the creation and implementation of promotional campaigns and special offers on virtual stores.

• Collaborate with marketing and product teams to optimize listings and improve visibility on e-commerce platforms.

• Analyze customer feedback and market trends to recommend improvements in product offerings and service.

• Maintain accurate records of transactions, customer interactions, and inventory updates.

• Troubleshoot any issues related to product listings, payments, or customer complaints on the platforms.

• Proven experience managing e-commerce stores, preferably on Shopee and Mercado Livre.

• Strong written and verbal communication skills in Portuguese and English.

• Proficient with digital tools, online marketplaces, and inventory management software.

• Ability to multitask and prioritize in a fast-paced environment.

• Excellent organizational skills and keen attention to detail.

• Customer-focused mindset with problem-solving abilities.

• Basic knowledge of digital marketing and sales analytics is a plus.

• Minimum of 1-2 years of experience in e-commerce, virtual store management, or customer service roles related to online retail.

• Experience working remotely or in a digital-first environment is highly preferred.

• This is a full-time remote position.

• Standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, with some flexibility required based on business needs.

• Deep understanding of e-commerce platforms, especially Shopee and Mercado Livre.

• Ability to interpret sales data and customer feedback to make informed decisions.

• Skilled in using Microsoft Office Suite and/or Google Workspace tools.

• Strong interpersonal skills for remote collaboration and communication.

• Adaptability to new technologies and platform updates.

• Competitive salary with performance-based incentives.

• Flexible remote work environment promoting work-life balance.

• Opportunity to work with a forward-thinking company in the e-commerce space.

• Professional development and training programs.

• Health and wellness benefits (subject to company policy).

• Dynamic and supportive team culture.

At Progressive Technology, we believe in innovation, collaboration, and the power of technology to transform the retail experience. Joining our team means becoming part of a company that values your contributions, fosters growth, and encourages creativity. If you are passionate about e-commerce and want to make a tangible impact in a rapidly growing sector, this is the place for you.

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to us with the subject line: Assistente de Loja Virtual Application.

Please ensure your application highlights your experience with Shopee and Mercado Livre platforms and your suitability for remote work. Only shortlisted candidates will be contacted.