Transp. Ops Excellence Sr. PM, BR Transportation team

Amazon; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading global e-commerce company is seeking a Sr. Program Manager based in São Paulo. This role focuses on improving customer experience through transportation operations, balancing quality, speed, and costs. The ideal candidate will have a Bachelor's degree in a relevant field, strong analytical abilities, and experience in process improvements. Knowledge of SQL and advanced Excel is preferred. Join us to drive solutions that enhance efficiency and customer satisfaction.

Qualificações

• Bachelor's degree in supply chain, business, engineering, finance or related technical field.
• Experience using data and metrics to determine and drive improvements.
• Experience leading process improvements.

Responsabilidades

• Develop and execute a strategy to meet speed requirements and improve Customer Experience.
• Ensure decision-making balances quality, speed, and cost in transportation operations.
• Connect fulfillment and transportation strategy to optimize Cost to Serve.

Conhecimentos

Data-driven decision making

Process improvement leadership

Communication skills

Strategic thinking

Customer experience focus

Formação académica

Bachelor's degree in supply chain, business, engineering, finance or related field

Master's degree or MBA

Ferramentas

SQL

Microsoft Excel

Descrição da oferta de emprego

Description

This role is an individual contributor role based in our São Paulo corporate office and is for a passionate, dynamic, analytical, innovative, hands‑on, and customer‑obsessed person.

Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost‑effective way as possible. In this way, Amazon Brazil Transportation Team is looking for an experienced Sr. Program Manager with a strong focus on ensuring the best decision‑making balance among deliveries quality, speed, and costs within transportation operations, keeping a high bar for customer experience.

The successful candidate will be able to create, develop, prioritize and drive solutions that result in transportation continuous improvement, cost management and excellence across teams.

Key job responsibilities

• Develop and execute a comprehensive strategy to meet speed requirements and improve Customer Experience (CX) in alignment with business North Star and goals, assuring cost to serve.
• Ensure optimal decision‑making by balancing quality, speed, and cost trade‑offs within transportation operations using qualitative analysis, Amazon mechanisms and frameworks.
• Connect fulfillment and transportation strategy across each mile to optimize Cost to Serve by channel while maintaining quality standards.
• Lead weekly meetings with stakeholders to ensure operations plan goals remain on track (in three pillars).
• Write strategic documents (e.g., narratives, PR/FAQs) that clearly communicate vision to senior leadership.

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Experience using data and metrics to determine and drive improvements.
• Experience leading process improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Advanced English knowledge.

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Knowledge of SQL at an intermediate level, including compile queries, subqueries, aggregation/grouping, data modification, etc.
• Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Experience driving process improvements.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.