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Oracle Cloud Field Service consultant
Zusammenfassung
A leading technology solutions provider is seeking an experienced Oracle Cloud Field Service Consultant to design and enhance field service operations. The role involves implementing Oracle Field Service Cloud, troubleshooting issues, and collaborating with various stakeholders. Ideal candidates have strong hands-on experience with Oracle technologies, including Oracle Service Cloud and Oracle CPQ. This is a remote position based in Brazil offering career growth opportunities in a thriving environment.
Qualifikationen
- 3–5+ years of hands-on experience with Oracle Field Service Cloud implementation.
- Ability to write and interpret OFS API integrations and business rules.
- Strong understanding of OFS architecture and capacity planning.
Aufgaben
- Lead implementation and customization of Oracle Field Service Cloud to support workflows.
- Gather requirements from stakeholders to develop technical solutions.
- Integrate OFS with other Oracle applications and perform troubleshooting.
Kenntnisse
Tools
Job Specification :
We are seeking an experienced Oracle Cloud Field Service (OFS) Consultant to support the design, configuration, optimization, and ongoing enhancement of our field service operations. This is a remote contract role suited for someone with strong hands‑on expertise in Oracle Field Service Cloud, with additional experience in Oracle Service Cloud (OSvC) and Oracle CPQ being highly desirable.
- Lead the implementation, configuration, and customization of Oracle Field Service Cloud (OFS) to support business workflows, scheduling, routing, and mobile field operations.
- Collaborate with business stakeholders to gather requirements and translate them into scalable functional and technical solutions.
- Configure OFS modules including capacity, activity management, work order orchestration, routing plans, and mobility experiences.
- Integrate OFS with other Oracle cloud applications, especially Oracle Service Cloud , Oracle CPQ , and external systems via REST / SOAP APIs.
- Perform solution testing, UAT support, documentation, and knowledge transfer to internal teams.
- Troubleshoot and resolve system issues, ensuring seamless field operations.
- Recommend best practices and continuous improvements in field service processes.
- Support deployment activities, including data migration, configuration promotion, and post-go-live stabilization.
- Work closely with cross‑functional teams including service operations, IT, product management, and vendors.
- 3–5+ years of hands‑on experience implementing and supporting Oracle Field Service Cloud (OFS).
- Strong understanding of OFS architecture, configuration frameworks, APIs, message scenarios, routing, and capacity planning.
- Experience designing workflows, activity types, and policy configurations in OFS.
- Ability to write and interpret OFS API integrations, business rules, and extensibility scripts.
- Proven ability to gather requirements and convert them into actionable configuration.
- Strong analytical and problem‑solving skills with the ability to troubleshoot complex issues.
- Experience working in Agile or hybrid project delivery environments.
- Excellent communication, documentation, and stakeholder‑management skills.
- Experience with Oracle Service Cloud (RightNow / OSvC) configuration, workflows, and integrations.
- Experience with Oracle CPQ (quoting workflows, commerce rules, integrations).
- Understanding of broader Oracle CX Cloud architecture and integrations.
- Experience with mobile workforce or field service applications outside Oracle.
- Knowledge of cloud integration tools (OIC, Boomi, MuleSoft, etc.).
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