VIP Customer Support

Jobtailor; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a VIP Customer Support Specialist in São Paulo to handle chats and emails for high-value clients. You will deliver personalized, high-quality support, acting as the main contact for assigned VIP customers and maintaining long-term relationships across multiple brands.

The role requires proactive communication, strong client-service skills, and the ability to work flexible hours, including night shifts, to meet 24/7 VIP support needs.

Qualificações

• Previous experience in customer support.
• Experience in the gambling industry is a major plus.
• Experience working with VIP customers or high-value clients is advantageous.
• Active and proactive.
• Communicative and people-oriented.
• Flexible and adaptable to change.
• Open-minded and ready for new challenges.
• Ability to work flexible schedules, including night shifts, for 24/7 VIP support.

Responsabilidades

• Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers.
• Provide personalized, high-quality support to VIP customers.
• Serve as the main point of contact for assigned high-value clients.
• Build and maintain strong, long-term client relationships.
• Handle inquiries, issues, and escalations across different company brands.
• Adapt communication style and service standards according to each brand’s guidelines.
• Maintain in-depth knowledge of each brand’s products, services, and promotions.
• Work flexible schedules and adapt to changing workloads.
• Meet KPIs related to response time, customer satisfaction, and retention.
• Provide 24/7 VIP support, including night shifts.

Conhecimentos

VIP support experience

Gambling industry knowledge

Client relationships

KPI achievement

Flexible scheduling

Descrição da oferta de emprego

• Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers
• Provide personalized, high-quality support to VIP customers
• Serve as the main point of contact for assigned high-value clients
• Build and maintain strong, long-term client relationships
• Handle inquiries, issues, and escalations across different company brands
• Adapt communication style and service standards according to each brand’s guidelines
• Maintain in-depth knowledge of each brand’s products, services, and promotions
• Work flexible schedules and adapt to changing workloads
• Meet KPIs related to response time, customer satisfaction, and retention
• Provide 24/7 VIP support, including night shifts

Requirements

• Previous experience in customer support will be a strong advantage
• Experience in the gambling industry will be a major plus
• Experience working with VIP customers or high-value clients will be an advantage
• Active and proactive
• Communicative and people-oriented
• Flexible and adaptable to change
• Open-minded and ready for new challenges
• Ability to work flexible schedules, including night shifts, for 24/7 VIP support

Core Competencies

Demonstrates expertise in providing personalized support to VIP customers while maintaining strong client relationships. Capable of adapting communication styles and service standards to meet brand guidelines and achieve KPIs related to customer satisfaction and retention.

Highest-signal resume keywords

• VIP Customer Support Experience
• Gambling Industry Knowledge
• Client Relationship Management
• KPI Achievement
• Flexible Schedule Adaptability

Soft Skills

• Communicative
• People-Oriented
• Proactive
• Open-Minded
• Adaptable

Industry Keywords

• High-Value Clients
• Customer Satisfaction
• Response Time
• 24/7 Support
• Escalation Handling