Customer Service Representative

Jobtailor; Rio de Janeiro; Presencial; BRL 28 000 - 47 000; Tempo integral

Resumo da oferta

Jobtailor in Rio de Janeiro, Brazil, is seeking a customer service specialist to assist customers across phone, WhatsApp, chat, and social media, resolving inquiries and guiding purchases. The role emphasizes empathetic, human-centered service and timely resolutions.

You will manage tickets with IT, Finance, and Photography teams, ensure smooth order processing, and respond professionally to online reviews, maintaining a high-quality customer experience aligned with company values.

Qualificações

• High school diploma or equivalent.
• Previous customer service experience, preferably in a call center or technical support environment, is a plus.
• Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint) is a plus.
• Previous experience with customer service systems such as Zendesk and Movidesk is a plus.

Responsabilidades

• Provide customer service by phone, WhatsApp, chat, and social media, answering questions and converting opportunities into sales.
• Understand the reason for each request and provide empathetic, human-centered service, offering rescheduling when applicable or processing cancellations in accordance with established procedures
• Assist with purchases by creating sales carts and providing support for payment issues
• Support customers with sensitive concerns or complaints, striving to deliver the best possible experience
• Respond to reviews on relevant platforms by thanking customers or requesting additional information when reviews are negative
• Open and follow up on tickets with the IT, Finance, and Photography departments
• Route requests to the appropriate department when necessary
• Contribute to service aligned with the company's values, helping ensure a strong reputation, engagement, and positive customer experience
• Keep the customer service workflow organized, efficient, and high-quality, contributing to individual and team responsibilities

Conhecimentos

Customer service experience

Empathetic communication

Call center experience

Formação académica

High school diploma or equivalent

Ferramentas

Zendesk

Movidesk

Microsoft Office

Descrição da oferta de emprego

• Provide customer service by phone, WhatsApp, chat, and social media, answering questions and converting opportunities into sales
• Understand the reason for each request and provide empathetic, human-centered service, offering rescheduling when applicable or processing cancellations in accordance with established procedures
• Assist with purchases by creating sales carts and providing support for payment issues
• Support customers with sensitive concerns or complaints, striving to deliver the best possible experience
• Respond to reviews on relevant platforms by thanking customers or requesting additional information when reviews are negative
• Open and follow up on tickets with the IT, Finance, and Photography departments
• Route requests to the appropriate department when necessary
• Contribute to service aligned with the company's values, helping ensure a strong reputation, engagement, and positive customer experience
• Keep the customer service workflow organized, efficient, and high-quality, contributing to individual and team responsibilities

Requirements

• High school diploma or equivalent
• Previous customer service experience, preferably in a call center or technical support environment, is a plus
• Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint) is a plus
• Previous experience with customer service systems such as Zendesk and Movidesk is a plus

Core Competencies

Demonstrates strong customer service capabilities through effective communication and problem-solving, utilizing customer service systems to enhance the customer experience. Proficient in managing inquiries across multiple platforms while maintaining organizational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Empathetic Communication
• Zendesk Proficiency
• Microsoft Office Knowledge
• Call Center Experience

Soft Skills

• Human-Centered Service
• Organizational Skills
• Complaint Resolution
• Team Collaboration
• Engagement

Industry Keywords

• Customer Experience
• Sales Conversion
• Technical Support
• Service Workflow
• Customer Engagement

Tools & Technologies

• Zendesk
• Movidesk
• Microsoft Office