VIP Account Manager (Brazil)

bet365; Barueri; Presencial; BRL 120 000 - 200 000; Tempo integral

Resumo da oferta

bet365 is seeking an Account Manager to deliver exceptional VIP service to Brazilian players. You will leverage deep knowledge of Brazilian sports to retain players, guide the VIP strategy, and ensure compliance within a defined client base.

You will focus on developing and implementing VIP strategies, customer service excellence, and data-driven decisions to grow portfolio value and longevity in the Brazilian market.

Qualificações

• Deep knowledge of Brazilian sports landscape.
• Proficient in English and Brazilian Portuguese (written and spoken).
• Strong leadership and cross-functional collaboration skills.
• Analytical mindset with data-driven decision making.
• Experience building and managing relationships with sports and casino clients in Brazil.

Responsabilidades

• Retain VIP players by implementing strategies to grow portfolio size, value, and longevity.
• Help develop and implement theVIP strategy while ensuring high-quality customer service.
• Ensure regulatory compliance within a defined client base.
• Collaborate with internal teams to execute VIP promotions and campaigns.
• Track, report, and optimize VIP program performance against targets.

Conhecimentos

Brazilian sports knowledge

English & Portuguese fluent

Negotiation skills

Leadership & collaboration

Analytical & data-driven

Relationship building

Budget awareness & cost visibility

Descrição da oferta de emprego

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 100 million customers in 26 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As an Account Manager, you will provide our VIP players with exceptional service, while utilizing best practices in customer retention and recruitment.

You will join the VIP team and use your in-depth knowledge of Brazilian sports to excel in this role.

You will be responsible for retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity. Your initial focus will be on helping to develop and implement the VIP strategy, while also taking responsibility for customer service and regulatory compliance within a selected customer base.

Qualifications

• In-depth knowledge of the Brazilian sports landscape through experience in a similar role in the gambling industry.
• Excellent English and Brazilian Portuguese communication skills, both written and verbal. Additional languages are advantageous.
• Providing cultural insights into consumer behaviors and preferences.
• Strong leader and collaborator with excellent negotiation skills.
• Highly analytical and data driven mindset.
• Experience in building and managing relationships with sports and casino clients in the Brazilian gambling market.
• Awareness of the industry and the risks involved.
• Knowledge of cost visibility and budget monitoring.

Additional Information

• Helping to develop a VIP program that combines customer service, retention and promotional management for customers across the Brazilian market.
• Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture.
• Helping the VIP team to cultivate lasting relationships with VIP customers across sports and gaming.
• Managing and executing internal VIP promotional strategies.
• Developing campaigns appropriate to the territory, to attract and retain valuable customers.
• Revising and formulate the department’s policies and procedures, ensuring implementation.
• Tracking and reporting the performance of the VIP program against agreed targets to senior management.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.