VIP Customer Support

GROWE; São Paulo; Presencial; BRL 48 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Resumo da oferta

GROWE is looking for professionals to analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers, delivering personalized, high-quality support to VIP customers. You will be the main point of contact for assigned high-value clients and build long-term relationships across multiple brands.

You will handle inquiries and escalations, adapt to each brand’s guidelines, and maintain knowledge of products and promotions.

Qualificações

• Previous experience in customer support will be a strong advantage.
• Experience in the gambling industry will be a major plus.
• Experience working with VIP customers or high-value clients will be an advantage.

Responsabilidades

• Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers.
• Provide personalized, high-quality support to VIP customers.
• Be the main point of contact for assigned high-value clients.
• Build and maintain strong, long-term relationships with clients.
• Handle inquiries, issues, and escalations across brands within GROWE.
• Adapt communication style and service standards to each brand’s guidelines.
• Maintain in-depth knowledge of each brand’s products, services, and promotions.
• Work flexible schedules and adapt to changing workloads.
• Meet KPIs related to response time, customer satisfaction, and retention.
• Provide 24/7 VIP support, including night shifts.

Descrição da oferta de emprego

Growe welcomes those who are excited to:

Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;

Provide personalized, high-quality support to VIP customers;

Be the main point of contact for assigned high-value clients;

Build and maintain strong, long-term relationships with clients;

Handle inquiries, issues, and escalations across different brands within the company;

Adapt communication style and service standards according to each brand’s guidelines;

Maintain in-depth knowledge of each brand’s products, services, and promotions;

Work flexible schedules and adapt to changing workloads;

Meet KPIs related to response time, customer satisfaction, and retention;

Provide 24/7 VIP support, including night shifts.

We need your professional experience:

Previous experience in customer support will be a strong advantage;

Experience in the gambling industry will be a major plus;

Experience working with VIP customers or high-value clients will be an advantage.

We appreciate if you have those personal features:

Active and proactive;

Communicative and people-oriented;

Flexible and adaptable to change;

Open-minded and ready for new challenges.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.